Customer Care Specialist

MicroSourcing International; Pasay; On-site; PHP 246,000 - 379,000; Full time

Job summary

MicroSourcing is seeking a Customer Care Specialist in Pasay to support health insurance verification and patient data management. This onsite night-shift role will handle documentation and customer service for patients and providers.

You will use Microsoft Word and Excel to document data accurately while delivering professional service, maintaining a positive attitude. Strong English communication, multitasking, and organizational skills are essential for success in this role.

Qualifications

• Excellent oral and written communication in English.
• Proficient in email transmission and internet navigation.
• Knowledge of Health Insurance policies and guidelines.
• Excellent multitasking, time management, and organization.
• Ability to work independently and in a team.

Responsibilities

• Verify patient eligibility and benefits with various health insurance providers.
• Utilize proficiency in Microsoft Word and Excel to manage and document data accurately.
• Provide professional customer service, maintaining a positive and knowledgeable attitude during communication.
• Document comprehensive Medical Chart Notes and update patient records precisely in the system.
• Manage multiple tasks simultaneously, prioritizing activities to achieve results and meet strict deadlines.

Skills

Communication skills

English fluency

Multitasking

Time management

Organization

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Discover your 100% YOU with MicroSourcing!

Position

Customer Care Specialist

Location

Two Ecom, MOA, Pasay, Philippines

Work setup & shift

Onsite | Night Shift

Why join MicroSourcing?

As a Customer Care Specialist, You Will

• Verify patient eligibility and benefits with various health insurance providers.
• Utilize proficiency in Microsoft Word and Excel to manage and document data accurately.
• Provide professional customer service, maintaining a positive and knowledgeable attitude during communication.
• Document comprehensive Medical Chart Notes and update patient records precisely in the system.
• Manage multiple tasks simultaneously, prioritizing activities to achieve results and meet strict deadlines.

What You Need: Non-negotiables

• Effective oral and written communication skills in English.
• Proficiency and comfort using email transmission and internet navigation.
• Demonstrated knowledge of Health Insurance policies and guidelines.
• Exceptional at multitasking, time management, and being highly organized.
• Ability to work efficiently both alone and as a cohesive team member.

Preferred Skills/expertise

• Knowledgeable and trained for ICD-10 and HCPCS coding.
• Familiarity with home medical equipment and industry terminology.
• Prior experience in an Insurance Verification or Medical Billing role.
• Experience using standard office equipment (fax, copier, printer, and phone).
• Excellent writing skill, being flexible and highly trainable.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply