Customer Care & Solutions Specialist

TDCX; Philippines; Hybrid; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Attractive remuneration

Medical & social coverage

World-class facilities

Recognition programs

Learning & development

Positive work culture

Direct public transport

Flexible working arrangements

Mentoring from experts

Global company with awards

Job summary

TDCX is seeking a Customer Service Representative in the Philippines to support customers across multiple channels. You will identify needs, resolve issues, and ensure first-contact resolution while maintaining high service standards.

We value strong communication, empathy, and the ability to handle multiple tasks in a fast-paced environment. Flexible working arrangements and career growth opportunities are available within a global BPO leader.

Qualifications

• Provide excellent support across channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and follow-up with service partners and internal departments.
• Provide constructive feedback to improve tools, resources, and guidelines.
• Build sustainable relationships and go the extra mile.

Responsibilities

• Provide excellent support to customers via all relevant channels.
• Identify customer's needs, researching any existing issue to provide strategic solutions.
• Ensure first contact resolution and follow-up with service partners and internal departments.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow.

Skills

Strong communicator

English proficiency

Active listening

Empathy

Phone etiquette

Multi-tasking

Education

Diploma or Bachelor’s degree

Postgraduate degree considered

Tools

CRM software

Job description

TDCX is seeking a Customer Service Representative in the Philippines to support customers across multiple channels. You will identify needs, resolve issues, and ensure first-contact resolution while maintaining high service standards.

We value strong communication, empathy, and the ability to handle multiple tasks in a fast-paced environment. Flexible working arrangements and career growth opportunities are available within a global BPO leader.