Customer Experience Advocate — Flexible, Growth-Driven Support

TDCX; Philippines; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspace

Recognition programs

Career growth

Positive culture

Public transport access

Flexible work

Coaching & mentoring

Global awards

Job summary

TDCX is a Singapore-headquartered global BPO delivering customer experience, sales, and digital marketing services. We seek dedicated Customer Service Representatives to support customers across channels, ensuring high satisfaction and effective issue resolution.

Join a world-class team and grow with structured learning and mentoring opportunities. Be part of a company recognized with industry awards, offering comprehensive benefits, strong career growth, and a positive, collaborative culture.

Qualifications

• Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master’s Degree in any field.
• 2 years of related experience preferred, fresh graduates encouraged to apply.
• Strong time management and the ability to multi-task across systems.
• Excellent verbal and written communication in English and local market language.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and follow-up with partners and internal teams.
• Provide constructive feedback to improve tools, resources, procedures, and guidelines.
• Deliver high-quality services to maximize customer satisfaction.
• Build sustainable relationships and go the extra mile for customers.
• Fulfill other duties as assigned to support quality management.

Skills

Customer service skills

English communication

Time management

Multitasking

Phone etiquette

Empathy

Education

Diploma or higher

Tools

CRM software

Job description

TDCX is a Singapore-headquartered global BPO delivering customer experience, sales, and digital marketing services. We seek dedicated Customer Service Representatives to support customers across channels, ensuring high satisfaction and effective issue resolution.

Join a world-class team and grow with structured learning and mentoring opportunities. Be part of a company recognized with industry awards, offering comprehensive benefits, strong career growth, and a positive, collaborative culture.