Customer Care & Solutions Specialist

NIU Professionals, Inc.; Makati; On-site; PHP 223,000 - 335,000; Full time

Job summary

NIU Professionals, Inc. is seeking a customer service representative to handle inquiries through calls and emails, ensuring issues are resolved promptly and customers are kept informed.

The role emphasizes a customer-centric mindset, attention to detail, teamwork, and the ability to adapt to different systems and processes to improve customer experience. Candidates should have at least 1 year of CSR experience, strong verbal and written communication in English and Filipino, and proficiency with

Qualifications

• Minimum college degree with strong communication skills.
• At least 1 year experience as a CSR or similar role.
• Customer-centric mindset with ability to balance process compliance and business impact.
• Excellent verbal and written communication in English and Filipino.
• Detail-oriented and able to deliver accurate work to avoid errors.

Responsibilities

• Handle customer inquiries via calls, emails, and other channels.
• Ensure issues are resolved promptly while keeping customers informed.
• Collaborate with other departments to close feedback on issues and implement solutions.
• Develop action plans with the Customer Care & Experience Team Leader for escalations.
• Gather accurate customer data to inform decisions on processes and policies for experience improvement.

Skills

Customer-centric mindset

Attention to detail

Problem-solving

Team collaboration

Bilingual English/Filipino

Education

College graduate

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Job description

NIU Professionals, Inc. is seeking a customer service representative to handle inquiries through calls and emails, ensuring issues are resolved promptly and customers are kept informed.

The role emphasizes a customer-centric mindset, attention to detail, teamwork, and the ability to adapt to different systems and processes to improve customer experience. Candidates should have at least 1 year of CSR experience, strong verbal and written communication in English and Filipino, and proficiency with