Customer Service Specialist

CiD Global Solutions, Inc.; Mandaluyong; On-site; PHP 260,000 - 420,000; Full time

Job summary

CiD Global Solutions, Inc. in Mandaluyong City, Metro Manila, is seeking a Customer Service Specialist to deliver high-quality support to clients. The role is full-time and based on-site, offering a collaborative work environment in a fast-paced setting.

Ideal candidates demonstrate fluent English, strong communication, and solid problem-solving skills, with experience in CRM systems and customer service or call centres. Teamwork and adaptability are essential for success.

Qualifications

• Fluency in English (written and spoken).
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in using computer systems and CRM software.
• Experience in a customer service or call centre environment is preferred.

Responsibilities

• Answering inbound calls and emails from customers.
• Resolving customer inquiries and complaints by identifying and addressing their needs.
• Providing accurate information and guidance on our products and services.
• Escalating complex issues to the appropriate team members for further assistance.
• Continuously seeking ways to improve customer satisfaction and enhance the customer experience.

Skills

English fluency

Communication

Problem solving

CRM software

Call center experience

Teamwork

Tools

CRM software

Job description

About the role

As a Customer Service Specialist at CiD Global Solutions, Inc., you will be responsible for providing high-quality customer service and support to our clients. This full-time role is based in Mandaluyong City Metro Manila, offering a flexible and collaborative work environment.

What you'll be doing

• Answering inbound calls and emails from customers.

• Resolving customer inquiries and complaints by identifying and addressing their needs

• Providing accurate information and guidance to customers on our products and services

• Escalating complex issues to the appropriate team members for further assistance

• Continuously seeking ways to improve customer satisfaction and enhance the customer experience

What we're looking for

• Fluency in English (written and spoken)

• Excellent communication and interpersonal skills

• Strong problem-solving and critical thinking abilities

• Proficiency in using computer systems and customer relationship management (CRM) software

• Experience in a customer service or call centre environment is preferred

• Ability to work well in a team and adapt to a fast-paced, dynamic environment