Customer Care & Sales Admin Specialist

NORDE INTERNATIONAL DISTRIBUTORS

Quezon City

On-site

PHP 201,000 - 335,000

Full time

14 days+

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Job summary

NORDE INTERNATIONAL DISTRIBUTORS is seeking a Customer Care and Sales Admin Assistant in Metro Manila to analyze operations and propose improvements for customer satisfaction. You will support order inquiries, resolve issues, and coordinate with Field Service Engineers for on-site concerns.

Ideal candidates have a degree in Engineering, Business, or Marketing and at least 6 months in customer service, case management, or project management; proficiency in Word, Excel, Visio, and MS Project is

Qualifications

Graduate of any Engineering, Business, Marketing, or related course.
At least 6 months of experience in customer service, case management, and project management.
Proficient in Microsoft Office (Word, Excel, Visio, MS Project).
Fresh graduates are welcome to apply.

Responsibilities

Analyze customer issues to develop tools and processes to increase customer satisfaction.
Answer all customer inquiries and address orders.
Provide information and assistance to resolve customer concerns.
Coordinate deployment of Field Service Engineer to attend on-site concerns.
Ensure cases are updated and documented regularly in the system.
Send troubleshooting summaries and photos of defective parts to principal for parts claims.
Provide quick assistance to customers during incidents and seek help from FSE as needed.