Customer Care Representative | Fresh Graduates | Virtual Recruitment

Stark BPO Services; Pasig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Career development

Supportive team environment

Performance incentives

Health and wellness benefits

Flexible scheduling

Virtual recruitment and onboarding

Job summary

Stark BPO Services is hiring Customer Care Representatives in Pasig City, Metro Manila. This full-time position welcomes fresh graduates who will be the voice of the company, delivering expert support to customers across multiple channels.

You will handle inbound calls, provide product information, resolve issues, and document all interactions while following call centre standards and confidentiality requirements.

Qualifications

• Bachelor's degree or higher, or currently enrolled in a tertiary course.
• Excellent communication skills, both verbal and written.
• Fluency in English; additional language proficiency is a plus.
• Strong listening and empathy skills to understand customer needs.
• Proactive, customer-focused attitude with a desire to help.

Responsibilities

• Answer inbound customer calls and respond to inquiries professionally.
• Provide accurate information about products and services.
• Resolve customer concerns efficiently and document interactions.
• Process customer requests, orders, and transactions accurately.
• Adhere to call centre procedures and quality standards.
• Collaborate with team to meet departmental goals.
• Maintain confidentiality and security protocols.

Skills

Communication skills

Listening

Empathy

Customer focus

Multitasking

Computer literacy

Reliability

Punctuality

Fresh graduates welcome

Fluency in English

Education

Bachelor's degree

Currently enrolled in tertiary course

Tools

Call centre software

Job description

About the role

Stark BPO Services is seeking enthusiastic and customer-focused Customer Care Representatives to join our growing team. This is an excellent opportunity for fresh graduates to launch their career in the customer service industry. As a Customer Care Representative, you will be the voice of our organisation, delivering exceptional support to our clients and customers across various channels. This is a full-time position based in Bagong Ilog, Pasig City, Metro Manila. We are conducting virtual recruitment to make the application process convenient for all candidates.

What you'll be doing

• Answering inbound customer calls and responding to customer enquiries in a professional and courteous manner

• Providing accurate information about products and services to customers

• Resolving customer concerns and complaints effectively and efficiently

• Processing customer requests, orders, and transactions accurately

• Documenting all customer interactions and maintaining detailed records in company systems

• Following established call centre procedures and quality standards

• Identifying opportunities to enhance customer satisfaction and retention

• Collaborating with team members and supervisors to achieve departmental goals

• Adhering to company policies, security protocols, and confidentiality requirements

What we're looking for

• Bachelor's degree or higher in any field, or currently enrolled in a tertiary course (fresh graduates are welcome to apply)

• Excellent communication skills, both verbal and written, with a professional demeanour

• Strong listening and empathy skills with the ability to understand customer needs

• Customer-focused attitude with a genuine desire to provide quality service

• Ability to multitask and manage time effectively in a fast-paced environment

• Proficiency in using computer systems and call centre software

• Patience, problem-solving skills, and a positive attitude

• Reliability and punctuality with strong work ethics

• Previous customer service experience or call centre exposure is preferred but not required

• Fluency in English; additional language proficiency is a plus

What we offer

• Competitive salary package commensurate with experience and qualifications

• Comprehensive training programme to equip you with the skills needed to excel in the role

• Opportunities for career advancement and professional development within the company

• Supportive and collaborative team environment

• Performance incentives and recognition programmes

• Health and wellness benefits

• Flexible scheduling options where applicable

• Virtual recruitment and onboarding process for your convenience

About us

Stark BPO Services is a leading Business Process Outsourcing company dedicated to delivering high-quality customer service solutions to our clients across diverse industries. Our mission is to provide exceptional service experiences whilst creating a positive and inclusive workplace for our employees. We pride ourselves on our commitment to innovation, excellence, and customer satisfaction. With a team of dedicated professionals, we continue to grow and expand our service offerings. We believe in investing in our people, fostering a culture of continuous learning, and maintaining the highest standards of professionalism and integrity in everything we do.