Customer Service Representative - Newbie Friendly Account | Virtual Process

StaffSmart Outsourcing; Quezon City; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary & incentives

Career progression opportunities

Health & wellness initiatives

Professional development programs

Mentors and supportive team

Employee recognition schemes

Flexible scheduling

Job summary

StaffSmart Outsourcing invites applications for a Customer Service Representative role at UP Technohub, Quezon City. This full-time position offers training for individuals new to the BPO industry, with no prior experience required.

You will handle customer inquiries, provide accurate responses, and document interactions while following company standards. A high school diploma is the minimum requirement, and opportunities for growth and development are emphasized.

Qualifications

• Minimum high school diploma or equivalent.
• Excellent written and spoken communication.
• Patience and empathy when handling diverse customers.
• Ability to articulate clearly and professionally.
• Strong listening and comprehension skills.

Responsibilities

• Handle inbound and outbound customer inquiries via phone.
• Provide accurate, timely, and professional responses to questions.
• Resolve issues efficiently while maintaining a courteous attitude.
• Process customer transactions and requests per procedures.
• Document all interactions accurately in company systems.
• Follow policies, quality standards, and brand guidelines.

Skills

Strong communication

Patience & empathy

Problem solving

Computer literacy

Team collaboration

Willingness to learn

Education

High school diploma or equivalent

Job description

About us

StaffSmart Outsourcing is a leading customer service outsourcing provider committed to delivering exceptional support solutions to businesses across diverse industries. We pride ourselves on building a culture of excellence, innovation, and employee development. Our mission is to empower our team members with the tools, training, and opportunities they need to succeed whilst maintaining the highest standards of customer satisfaction for our clients.

About the role

We are seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team in UP Technohub, Quezon City. This is a full-time position that offers an exciting opportunity for individuals new to the business process outsourcing (BPO) industry. No previous BPO experience is required, as we provide comprehensive training and support to all successful candidates.

Key responsibilities

• Handling inbound and outbound customer inquiries via phone call

• Providing accurate, timely, and professional responses to customer questions and concerns

• Resolving customer issues efficiently whilst maintaining a positive and courteous demeanour

• Processing customer transactions, orders, and requests in accordance with established procedures

• Documenting all customer interactions in the company's systems with accuracy and attention to detail

• Following company policies, quality standards, and brand guidelines in all customer communications

• Identifying opportunities to enhance customer satisfaction and contributing ideas for service improvement

• Collaborating with team members and supervisors to meet departmental targets and objectives

• Maintaining confidentiality and handling sensitive customer information with integrity

What we're looking for

To excel in this role, you should possess the following skills, qualifications, and experience:

• High school diploma or equivalent qualification as a minimum educational requirement

• Strong communication skills, both written and verbal, with the ability to articulate clearly and professionally

• Excellent listening and comprehension abilities to understand customer needs effectively

• Patience and empathy when dealing with diverse customer personalities and challenging situations

• Problem-solving mindset with the ability to think critically and find appropriate solutions

• Proficiency in using computer systems, keyboards, and basic software applications

• Willingness to learn and adapt to new systems, processes, and procedures

• Ability to work flexibly, including potential shifts outside standard business hours

• Positive attitude, reliability, and commitment to maintaining quality service standards

What we offer

We are committed to supporting the professional growth and wellbeing of our team members. Our key benefits include:

• Comprehensive on-the-job training program designed specifically for individuals new to the industry

• Competitive salary and performance-based incentives

• Career progression opportunities within our expanding organization

• Health and wellness initiatives to support your physical and mental wellbeing

• Access to ongoing professional development and skills enhancement programmes

• Supportive team environment with experienced mentors and supervisors

• Employee recognition schemes celebrating outstanding performance and contributions

• Flexible scheduling options to accommodate your lifestyle needs