Customer Service Coordinator

Private Advertiser; Taguig; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Sign-on bonus at 6 and 12 months

13th month bonus

HMO Health Insurance

Salary increase at 6 months

Premium coffee machine

Job summary

Support Care Philippines Inc. is hiring a Customer Service Coordinator to be the heart of operations serving Australian clients from our BGC hub. You will roster shifts, build relationships with clients, families, and Case Managers, and resolve emergencies while ensuring care services run smoothly.

The role emphasizes quick thinking, precise communication, and a proactive approach to coordinating clinical products and services. Rotating 7-day schedule and early hours are expected.

Qualifications

• Excellent written and spoken English.
• Ability to stay calm and organized in a fast-paced, high-stakes environment.
• Strong computer skills and attention to detail.
• Willingness to work a rotating 7-day roster.

Responsibilities

• Roster staff to ensure support for vulnerable clients across Australia.
• Develop trust with clients, families, and Case Managers to meet goals.
• Manage on-call rotation to handle emergency shift cancellations.
• Direct inquiries, manage high-priority emails, and maintain documentation.
• Coordinate clinical products and essential services for Australian participants.

Skills

English proficiency

Communication

Agility

Tech savviness

Job description

Customer Service Coordinator | High-Impact Support Role

Organisation: Support Care Philippines Inc

Shift: 7-Day Rotating Roster (Operating window: 3:00 AM – 8:00 PM)

Work Type: Full-Time

Who are we?

Join Support-Care, a dedicated provider of aged and disability support services, committed to empowering individuals to live with dignity, independence, and choice. We are seeking compassionate and reliable team members who are passionate about making a meaningful difference in people’s lives.

If you are an empathetic professional, Customer Support-Care offers a supportive work environment, ongoing training, and the opportunity to be part of a team that truly values respect, inclusion, and well-being.

Make a Real Difference from the Heart of BGC!

Are you a master of logistics with a heart for service? We are looking for a vibrant, high-energy Customer Service Coordinator to join our team in BGC. This isn't just an admin role—it’s a chance to be the lifeline for vulnerable clients across Australia.

If you thrive in a fast-paced environment and love the satisfaction of solving complex puzzles to ensure people get the care they need, we want to meet you!

Why You’ll Love Working With Us

We believe in taking care of the people who take care of our clients. When you join our team, you’ll enjoy:

Perks include: a Sign-on Bonus at 6 and 12 month as well as your 13th month bonus!

Health First: Comprehensive HMO Insurance for your peace of mind.

Growth Mindset: A guaranteed Salary Increase at 6 months based on performance.

The Vibe: A modern BGC office equipped with a premium coffee machine to kick-start your morning

Afternoon Tea to recharge as well as a 1 hour lunch break.

The Future: A chance to be selected for an annual sponsored work trip in Australia

Impact: The pride of supporting Australian seniors and individuals with disabilities, ensuring they live their best lives.

The Role: What You’ll Be Doing

As a Customer Service Coordinator, you are the "Mission Control" of our operations. Your day will be dynamic, involving:

The Scheduling Puzzle: Rostering and scheduling staff to ensure every vulnerable client has the support they need, when they need it.

Relationship Building: Developing deep trust with clients, families, and Case Managers to turn goals into reality.

Problem Solving: Managing the "On-Call" rotation to tackle emergency shift cancellations—you’re the hero who saves the day!

Clear Communication: Directing enquiries, managing high-priority emails, and maintaining flawless documentation.

Coordination: Organising clinical products and essential services for our Australian participants.

The Details: Shift & Roster

To provide world-class support to our Australian clients, we operate on a 7-day rotating roster (76 hours per fortnight) but you'll never work both weekend days in a row

Your shifts will fall within the window of 3:00 AM to 8:00 PM. This early start means you’ll beat the BGC traffic and have your evenings (or afternoons!) to yourself! As our team grows so will our roster flexibility.

Are You the Perfect Fit?

We are looking for someone who brings:

Communication Excellence: Exceptional written and verbal English skills.

Agility: The ability to stay calm and organized in a fast-paced, high-stakes environment.

Tech Savvy: Strong computer skills and an eye for detail.

Work Ethic: You won't finish your shift until every client has the support they need in place

Personality: You are friendly, vibrant and like a face paced environment