Dayshift Customer Care Pro - Booking & Inbox Support

Eastvantage Group; Pasig; On-site; PHP 201,000 - 268,000; Full time

Job summary

Eastvantage Group is seeking a Customer Care Representative for an AU client, supporting bookings, inquiries, and data entry. This role is dayshift and onsite, requiring excellent communication and a proactive, customer-focused approach.

Join a collaborative team and contribute to smooth operations, timely responses, and high service standards. Prior call center or waste management/logistics experience is a plus, with strong skills in Microsoft Office and in-house systems.

Qualifications

• Experience in customer service or call center environments is preferred.
• Strong verbal and written communication skills.
• Ability to manage a busy inbox and respond timely, accurately, and warmly.

Responsibilities

• Answer and manage incoming phone calls, bookings, and inquiries in a professional manner.
• Monitor and respond to the company inbox and direct emails as needed.
• Input customer data, service requests, and updates into company systems such as Wastedge, SharePoint, Microsoft 360.
• Reschedule bookings around public holidays and service interruptions.
• Collaborate with the team to ensure smooth communication with internal departments.
• Assist with general administration tasks to support workflow and customer satisfaction.
• Maintain high standard of customer service in line with company values and policies.

Skills

Verbal communication

Written communication

Time management

Organizational skills

Microsoft Office

Teamwork

Calm under pressure

Learn in-house systems

Tools

Microsoft Office

Job description

Eastvantage Group is seeking a Customer Care Representative for an AU client, supporting bookings, inquiries, and data entry. This role is dayshift and onsite, requiring excellent communication and a proactive, customer-focused approach.

Join a collaborative team and contribute to smooth operations, timely responses, and high service standards. Prior call center or waste management/logistics experience is a plus, with strong skills in Microsoft Office and in-house systems.