Customer Care Associate

JetSon Manpower Agency; Pasig; Hybrid; PHP 223,200 - 279,000; Full time

Job summary

A customer service agency in the Philippines is seeking a Customer Support Representative to respond to inquiries and assist customers. The role requires at least 1 year of experience in customer service and a High School diploma. Successful candidates will communicate effectively and work well in a team environment. The position involves reported onsite duties 6 days a month and requires proficiency in customer support tools.

Qualifications

• At least 1 year of experience in customer service or support roles.
• Empathetic and patient approach to handling customer concerns.
• Ability to work effectively in a team-oriented environment.

Responsibilities

• Respond to customer inquiries and provide effective solutions.
• Assist customers via phone, email, or chat.
• Educate customers on product features and services.

Skills

Strong communication skills

Interpersonal skills

Proficiency in customer support tools

Education

High School diploma or equivalent

Job description

• Respond to customer inquiries and provide effective solutions in a timely manner.
• Assist customers via phone, email, or chat, ensuring high levels of satisfaction.
• Maintain a detailed record of customer interactions and transactions.
• Collaborate with team members to improve support processes and customer experiences.
• Educate customers on product features and services to enhance usage and satisfaction.

• Fixed 6 days in a month that you need to report onsite.
• 2-3 weeks onsite training
• AU Based - Dayshift (earliest shift 6:00am and 9:00am)
• Fixed weekends off
• Equipment's will be provided.

Requirements

• Educational Qualifications:High School diploma or equivalent.
• Experience Level:At least 1 year in customer service or support roles.
• Skills and Competencies:Strong communication and interpersonal skills.
• Skills and Competencies:Proficiency in using customer support software and tools.
• Qualities and Traits:Empathetic and patient approach to handling customer concerns.
• Qualities and Traits:Ability to work effectively in a team-oriented environment.