Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Negros Oriental; On-site; PHP 259,685 - 389,528; Full time

Benefits offered by this job

Provided equipment

Onsite training

Job summary

A recruitment outsourcing firm is seeking an Employee Recognition and Rewards / Incentives officer. The role involves responding to customer inquiries through various channels and resolving complaints. Ideal candidates should have strong customer service and interpersonal skills. The position is hybrid, requiring onsite training for 3 weeks, and is contracted for 3 months.

Qualifications

• Customer interaction skills to respond to inquiries.
• Ability to resolve complaints effectively.
• Familiarity with product features and services.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Document interactions and maintain accurate records.
• Collaborate with other departments for seamless experience.

Skills

English Language

Customer Service

Interpersonal Skills

Call Centre

Back Office Support

Job description

Company: Synlink Recruitment Outsourcing Co. Inc.

Position: Employee Recognition and Rewards / Incentives

Job Description

HR Officer Synlink Recruitment Outsourcing Co. Inc.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying the issue and providing appropriate solutions or alternatives.
• Educate customers about product features, services, and promotions to enhance their experience and drive sales.
• Document customer interactions and maintain accurate records in the company database for future reference.
• Collaborate with other departments to ensure a seamless customer experience and address any operational challenge.
• Onsite training for 3 weeks.
• Contract is for 3 months.
• Provided equipment.

Details

English Language, Customer Service, Interpersonal Skills, Call Centre, Back Office Support, HYBRID SET UP

Overview

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

Safety & Reporting

• If you encounter an employer who withholds your ID, requires you to provide a guarantee or collects property, please report it immediately.