Customer Care Representative

DMCI Homes; Philippines; On-site; PHP 223,000 - 290,000; Full time

Job summary

DMCI Homes is seeking a Customer Service Associate to support clients at our Head Office in Bangkal, Makati City. You will handle client concerns and coordinate with the appropriate departments to ensure timely resolution.

Requirements include a four-year degree, one year of relevant customer service experience (real estate or BPO preferred) or fresh graduates, and proficiency in MS Office. Excellent negotiation and customer service skills are essential to deliver superior service.

Qualifications

• Four-year degree required (preferred: Business or Hospitality related)
• At least 1 year in customer service for real estate or BPO; fresh graduates welcome
• Proficient in MS Office Applications
• Excellent negotiation and customer service skills
• Amenable to work at DMCI Homes Head Office, Bangkal, Makati City

Responsibilities

• Assists in handling clients' concerns
• Coordinates and relays clients' concerns and inquiries to appropriate department for resolution
• Assesses clients' concerns and responds appropriately by obtaining information from concerned departments
• Recommends viable solutions based on the data gathered
• Follows-up, monitors progress, and provides updates about clients' concerns and requests

Skills

Customer service

Negotiation

Education

Four-year degree

Tools

MS Office

Job description

QUALIFICATIONS

• Graduate of any four (4) year degree course (preferably Business and Hospitality related course)

• With at least one (1) year relevant experience in customer service of a real estate company or in a BPO industry, but fresh graduates are also welcome to apply!

• Adept in MS Office Application

• Has excellent negotiation and customer service skills

• Amenable to work in DMCI Homes Head Office at Bangkal, Makati City

DUTIES AND RESPONSIBILITIES

• Assists in handling clients' concerns

• Coordinates and relays clients' concerns and inquiries in a timely manner to appropriate department for resolution

• Assesses clients' concerns and respond appropriately by getting information from concerned departments

• Recommends viable solutions based on the data gathered

• Follows-up, monitor progress, and provide updates about clients' concerns and requests