Customer Experience Agent

Likha Careers; Angeles; On-site; PHP 206,460 - 262,260; Full time

Benefits offered by this job

Health, dental, and vision coverage/HSA

Paid Time Off (PTO)

Paid holidays and sick leave

Paid training and tuition reimbursement

Employee Assistance Program (EAP)

Job summary

A customer experience solutions provider is looking for an Entry Level Customer Experience Agent in Pampanga, Philippines. This role involves assisting customers with technical issues, maintaining accurate documentation, and upselling services. Candidates must possess strong communication skills, a high school diploma, and proficiency in Microsoft Office. This full-time position operates onsite during night shifts, offering competitive salary along with health benefits and paid training. Join the team to help create rewarding customer experiences.

Qualifications

• At least high school diploma or GED.
• Proficient in Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills are necessary.

Responsibilities

• Assist customers with technical issues and concerns.
• Document call-related information for auditing and reporting purposes.
• Maintain and update customer information.

Skills

Strong computer navigational skills

Excellent oral and written communication skills

Exceptional listening and comprehension abilities

Customer-oriented approach

Education

High school diploma or GED

Tools

Microsoft Office applications

Job description

Position Type: Entry Level - Individual Contributor

Employment Type: Full-Time and Fixed Term Contract

Work Setup: Onsite, Nightshift

Salary Range: P18,500 - P23,500 monthly

About the Job: Are you passionate about delivering exceptional customer service and resolving customer concerns? Join our client team as a Customer Experience Agent, where you’ll assist customers with their inquiries, ensure accurate documentation, and introduce them to the latest offerings. Curious to learn more? Apply now!

Scope & Responsibilities

• Assist customers with technical issues and concerns related to their use of the product and/or service.
• Document call-related information for auditing and reporting purposes.
• Maintain and update customer information as needed.
• Upsell existing customers on new or enhanced services.
• Maintain a courteous and professional demeanor at all times.

Required Qualifications

• At least high school diploma or GED.
• Strong computer navigational skills.
• Proficiency in Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills.
• Exceptional listening and comprehension abilities.
• Customer-oriented approach.

Preferred Qualifications

• Previous technical support experience is a plus.

About the Client

Our client specializes in providing outsourced customer experience and support services, including handling customer care, technical support, sales, and retention tasks for various clients across different industries.

Join our client team and unlock a range of enticing benefits, including:

• Health, dental, and vision coverage/HSA
• Paid Time Off (PTO)
• Paid holidays and sick leave
• Paid training and tuition reimbursement
• Employee Assistance Program (EAP)

About Likha Careers

Likha is a traditional Tagalog (Filipino) word that means to create or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.

Let’s create your career together!