Customer Care Representative

Meraki Esthetique Clinic; Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

Meraki Esthetique Clinic seeks a dedicated Customer Care Representative to be the frontliner for patient support, handling inquiries from pre‑op to after‑care. You will coordinate scheduling, payment confirmations, and work closely with the medical team to address post‑care concerns.

Ideal candidates have 1–2 years in customer service, with strong English and Filipino communication, and are comfortable using booking platforms, Meta, WhatsApp, and other channels.

Qualifications

• College graduate; BS Nursing or underboard preferred.
• 1–2 years in customer service, preferably in aesthetic, medical, or wellness.
• Strong communication in English and Filipino, both verbal and written.
• Familiarity with medical/aesthetic procedures and post-operative care.
• Ability to handle complaints calmly and professionally.
• Organized and detail-oriented; proactive in communications.
• Tech-savvy; comfortable with booking platforms and social channels.
• Team player with willingness to improve.

Responsibilities

• Respond to patient inquiries via calls, chat, email, WhatsApp, website, Meta, and TikTok.
• Assist with scheduling of consultations, procedures and follow-ups.
• Assist with payment confirmations and coordinate with the team for booking finalization.
• Provide accurate pre-op and post-op information per clinic guidelines.
• Address FAQs about post-op care and escalate sensitive concerns to medical/management teams.
• Upsell applicable services during inquiries and follow-ups.
• Coordinate with medical and administrative teams for a smooth patient experience.
• Maintain records and perform basic administrative tasks as needed.

Skills

Communication

English proficiency

Filipino proficiency

Empathy

Organized

Attention to detail

Team player

Tech-savviness

Data handling

Education

Bachelor's degree / BS Nursing or underboard preferred

Tools

Booking platforms

Meta

WhatsApp

Job description

We are looking for a dedicated Customer Care Representative to be the frontliner of our patient support team. This role is essential in providing excellent service to both pre-operative and post-operative patients, ensuring a seamless experience from inquiry to after-care. This role entails professional and efficient handling of patient inquiries, assistance with scheduling, payment confirmations, and timely coordination with the medical team for post-care concerns.

Key Responsibilities:

• Respond to patient inquiries and comments through various channels, including but not limited to calls, chat, email, WhatsApp, website, Meta platforms and Tiktok.
• Assist with scheduling of consultations, procedures and follow-ups.
• Assist with payment confirmations and coordinate with the team for booking finalization.
• Provide accurate pre-op and post-op information to patients based on clinic guidelines.
• Handle FAQs regarding post-op care and escape sensitive medical concerns to the clinical team and/or management.
• Upsell applicable services during inquiries and/or follow-ups
• Coordinate closely with the medical and administrative teams to ensure smooth patient experience.
• Maintain accurate records and assist in basic administrative tasks and/or render operational assistance as need be.

Requirements & Qualifications:

• College graduate; BS Nursing or underboard preferred
• At least 1-2 years of experience in customer service, preferably in the aesthetic, medical, or wellness industry.
• Strong communication skills in English and Filipino, both verbal and written.
• Familiarity and exposure in medical, aesthetic procedures and post-operative care.
• Ability to handle complaints and sensitive situations with calmness, empathy and professionalism.
• Organized, keen attention to detail, independently productive and proactive in handling and managing communications.
• Technically proficient and tech-savvy; proficient in using different booking platforms, Meta, WhatsApp, and other social media platforms and communication tools.
• Team player, willingness to constantly improve, flexible and collaborative.
• Data handling and management