Patient Care Specialist: Frontline Support & Scheduling

Meraki Esthetic Clinic; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Meraki Esthetic Clinic in the Philippines seeks a dedicated Customer Care Representative to be the frontliner of our patient support team, handling inquiries from pre-operative and post-operative patients and coordinating with the medical team for post-care concerns.

You will manage scheduling, payments, and information delivery, respond across calls, chat, email, WhatsApp, and social media, and upsell applicable services while maintaining accurate records and a calm, empathetic approach.

Qualifications

• College graduate; BS Nursing or underboard preferred.
• 1–2 years of experience in customer service, preferably in aesthetic, medical, or wellness.
• Strong communication skills in English and Filipino, both verbal and written.
• Familiarity with medical/aesthetic procedures and post-operative care.
• Ability to handle complaints calmly and professionally.
• Organized, detail-oriented, proactive in communications.

Responsibilities

• Respond to patient inquiries via calls, chat, email, WhatsApp, website, Meta platforms and TikTok.
• Assist with scheduling of consultations, procedures and follow-ups.
• Assist with payment confirmations and coordinate with the team for finalization of bookings.
• Provide accurate pre-op and post-op information per clinic guidelines.
• Handle FAQs about post-op care and escalate sensitive medical concerns to clinical team/management.
• Upsell applicable services during inquiries and follow-ups.
• Coordinate with medical and administrative teams for smooth patient experience.
• Maintain accurate records and assist in basic administrative tasks.

Skills

Customer service experience

English & Filipino communication

Tech-savvy / multi-channel tools

Education

BS Nursing or underboard

Tools

Booking platforms

WhatsApp

Meta / social media

Job description

Meraki Esthetic Clinic in the Philippines seeks a dedicated Customer Care Representative to be the frontliner of our patient support team, handling inquiries from pre-operative and post-operative patients and coordinating with the medical team for post-care concerns.

You will manage scheduling, payments, and information delivery, respond across calls, chat, email, WhatsApp, and social media, and upsell applicable services while maintaining accurate records and a calm, empathetic approach.