CUSTOMER CARE REPRESENTATIVE

Meraki Esthetic Clinic; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Meraki Esthetic Clinic in the Philippines seeks a dedicated Customer Care Representative to be the frontliner of our patient support team, handling inquiries from pre-operative and post-operative patients and coordinating with the medical team for post-care concerns.

You will manage scheduling, payments, and information delivery, respond across calls, chat, email, WhatsApp, and social media, and upsell applicable services while maintaining accurate records and a calm, empathetic approach.

Qualifications

• College graduate; BS Nursing or underboard preferred.
• 1–2 years of experience in customer service, preferably in aesthetic, medical, or wellness.
• Strong communication skills in English and Filipino, both verbal and written.
• Familiarity with medical/aesthetic procedures and post-operative care.
• Ability to handle complaints calmly and professionally.
• Organized, detail-oriented, proactive in communications.

Responsibilities

• Respond to patient inquiries via calls, chat, email, WhatsApp, website, Meta platforms and TikTok.
• Assist with scheduling of consultations, procedures and follow-ups.
• Assist with payment confirmations and coordinate with the team for finalization of bookings.
• Provide accurate pre-op and post-op information per clinic guidelines.
• Handle FAQs about post-op care and escalate sensitive medical concerns to clinical team/management.
• Upsell applicable services during inquiries and follow-ups.
• Coordinate with medical and administrative teams for smooth patient experience.
• Maintain accurate records and assist in basic administrative tasks.

Skills

Customer service experience

English & Filipino communication

Tech-savvy / multi-channel tools

Education

BS Nursing or underboard

Tools

Booking platforms

WhatsApp

Meta / social media

Job description

About the Job:

We are looking for a dedicated Customer Care Representative to be the frontliner of our patient support team. This role is essential in providing excellent service to both pre-operative and post-operative patients, ensuring a seamless experience from inquiry to after-care. This role entails professional and efficient handling of patient inquiries, assistance with scheduling, payment confirmations, and timely coordination with the medical team for post-care concerns.

Key Responsibilities:

• Respond to patient inquiries and comments through various channels, including but not limited to calls, chat, email, WhatsApp, website, Meta platforms and Tiktok.

• Assist with scheduling of consultations, procedures and follow-ups.

• Assist with payment confirmations and coordinate with the team for booking finalization.

• Provide accurate pre-op and post-op information to patients based on clinic guidelines.

• Handle FAQs regarding post-op care and elevate sensitive medical concerns to the clinical team and/or management.

• Upsell applicable services during inquiries and/or follow-ups

• Coordinate closely with the medical and administrative teams to ensure smooth patient experience.

• Maintain accurate records and assist in basic administrative tasks and/or render operational assistance as need be.

Requirements & Qualifications:

• College graduate; BS Nursing or underboard preferred

• At least 1-2 years of experience in customer service, preferably in the aesthetic, medical, or wellness industry.

• Strong communication skills in English and Filipino, both verbal and written.

• Familiarity and exposure in medical, aesthetic procedures and post-operative care.

• Ability to handle complaints and sensitive situations with calmness, empathy and professionalism.

• Organized, keen attention to detail, independently productive and proactive in handling and managing communications.

• Technically proficient and tech-savvy; proficient in using different booking platforms, Meta, WhatsApp, and other social media platforms and communication tools.

• Team player, willingness to constantly improve, flexible and collaborative.

• Data handling and management