Customer Care Representative

Metacom Careers; Hinatuan; On-site; PHP 254,000 - 304,000; Full time

Job summary

Metacom Careers is seeking a Customer Care Representative (Voice Account) to handle customer inquiries from a San Juan onsite location during the night shift. The role requires clear communication and a focus on service quality.

You will document interactions, resolve issues, and adhere to company policies while meeting performance standards. Candidates with at least 1 year of voice BPO experience and readiness to relocate to Pasig/Mandaluyong/San Juan are encouraged to apply.

Qualifications

• At least 1 year of voice BPO experience.
• Willing to work onsite at GH Tower, Greenhills Center, Ortigas Avenue, San Juan City.
• Open to night shift.
• Must reside in Pasig, Mandaluyong, San Juan, Antipolo, or Marikina (strict requirement).
• Can start ASAP.

Responsibilities

• Handle inbound and/or outbound customer inquiries for a Customer Care Representative voice account.
• Assist customers with service requests, account concerns, and general inquiries.
• Provide accurate information while delivering excellent customer service.
• Document customer interactions and follow company policies and procedures.
• Meet quality and performance standards.

Skills

Voice BPO

Night shift

Onsite

Job description

Job Title: Customer Care Representative (Voice Account)

Location: GH Tower, Greenhills Center, Ortigas Avenue, San Juan City (Onsite)

Shift: Night Shift

Employment Type: Permanent

Salary: Up to PHP 25,000 package

Start Date: July 24, 2026

Headcount: 30

Job Responsibilities

• Handle inbound and/or outbound customer inquiries for a Customer Care Representative voice account.
• Assist customers with service requests, account concerns, and general inquiries.
• Provide accurate information while delivering excellent customer service.
• Document customer interactions and follow company policies and procedures.
• Meet quality and performance standards.

Qualifications

• At least 1 year of voice BPO experience.
• Willing to work onsite at GH Tower, Greenhills Center, Ortigas Avenue, San Juan City.
• Open to night shift.
• Must reside in Pasig, Mandaluyong, San Juan, Antipolo, or Marikina (strict requirement).
• Can start ASAP.