Specialist II Customer Care Administration

Emerson Electric Co; Mandaluyong; On-site; PHP 279,000 - 435,000; Full time

Job summary

Emerson Electric Co in Mandaluyong, Philippines, is seeking a Specialist II, Customer Care Administration to join the Sales Order Management and Customer Care team. You will manage customer order execution from factory PO through delivery and billing, ensuring compliance with contractual obligations.

The role requires coordination with suppliers, handling trade compliance screening, invoicing, and documentation control, delivering accurate order data and proactive customer service.

Qualifications

• Bachelor’s degree in Business, Logistics, or related field.
• At least 1 year of relevant work experience in Customer Service, Sales, Order Administration, or PO processing.
• Strong interpersonal and communication skills; customer service oriented.

Responsibilities

• Coordinate and follow up with internal and external suppliers for shipment expediting and provide customers with periodic updates on open order shipping schedules.
• Conduct International Trade Compliance screening prior to shipment, liaise with the compliance team for hold release when needed, and prepare shipping invoice for shipment processing.
• Prepare proforma invoice for advance payment collection, coordinate with finance for any credit hold release, and ensure accuracy in shipping documentation.
• Work with the Document Control Team to ensure documents are submitted/approved per contract requirements and coordinate with customers and factories for scheduled third-party inspections.
• Review and validate order entry data submitted by the upstream team to ensure accuracy and completeness before executing billing and process billing in accordance with customer contracts or purchase orders.

Skills

Customer service

Order administration

PO processing

Microsoft Office

Education

Bachelor’s degree in Business/Logistics

Tools

SAP/Oracle

Job description

Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist II, Customer Care Administration, you will be part of a collaborative, impactful, and dynamic Sales Order Management and Customer Care team at Emerson. You will be responsible for assigned regions’ customer order execution per contractual obligations and company internal compliance requirements from factory PO till delivery and billing to customers.

Mandaluyong City, Philippines

In This Role, Your Responsibilities Will Be:

• Coordinate and follow up with internal and external suppliers for shipment expediting and provide customers with periodic updates on open order shipping schedules.
• Conduct International Trade Compliance screening prior to shipment, liaise with the compliance team for hold release when needed, and prepare shipping invoice for shipment processing.
• Prepare proforma invoice for advance payment collection, coordinate with finance for any credit hold release, and ensure accuracy in shipping documentation.
• Work with the Document Control Team to ensure documents are submitted/approved per contract requirements and coordinate with customers and factories for scheduled third-party inspections.
• Review and validate order entry data submitted by the upstream team to ensure accuracy and completeness before executing billing and process billing in accordance with customer contracts or purchase orders.

Who You Are:

You have a strong drive for results and are adaptable to change. You exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and have a high customer service approach. You're a proactive self-starter with a high level of commitment. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level.

For This Role, You Will Need:

• Bachelor’s degree in Business, Logistics, or related courses.
• At least 1 year of relevant work experience related to Customer Service, Sales, Order Administration, or PO (Purchase Order) processing.
• Strong interpersonal and communication skills and customer service oriented.
• Knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.).

Preferred Qualifications that Set You Apart

• Knowledge of SAP/Oracle or project management is a plus.

Our Culture & Commitment to You

We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.