Customer Care Officer (Laguna and Cavite)

Joy~Nostalg Group; Cavite City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Joy~Nostalg Group in Cavite City, Philippines is looking for a customer service professional to handle incoming queries and provide accurate information. You will resolve concerns, update client records in the CRM, and refer complex issues to the appropriate department to ensure customer satisfaction.

The ideal candidate has a college degree, 1–2 years in customer-related services, and excellent verbal communication with a calm, courteous approach when dealing with challenging clients.

Qualifications

• College degree or equivalent required.
• 1–2 years in customer service experience.
• Excellent verbal communication and active listening.
• Ability to stay calm and polite with difficult clients.
• Strong problem-solving skills.

Responsibilities

• Handle incoming customer queries and questions.
• Provide appropriate service or refer to other departments.
• Resolve customer concerns.
• Maintain accurate CRM by updating client information.

Skills

Active listening

Verbal communication

Calm under pressure

Problem solving

Education

College degree

Tools

CRM software

Job description

JOB DUTIES AND RESPONSIBILITIES

• Handling all incoming customer queries and questions
• Providing the appropriate service and information or referring clients to another department
• Resolving customer concerns
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information

QUALIFICATIONS

• College Graduate (4-year course )
• At least 1-2years of experience in any customer related services
• The ability to actively listen to customers so they can adequately gauge and address their needs
• Excellent verbal communication skills to clearly share and relay information.
• The ability to remain calm and polite when dealing with complaints or challenging clients
• Strong problem-solving skills to determine the best possible solutions for client concerns