Customer Relations Officer

Grand Canyon Multi-Holdings, Inc.; Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking a Customer Relations Officer to strengthen client relationships and enhance dealership experience.

You will promote the brand through professional outreach, respond to inquiries, and ensure customer satisfaction after vehicle purchase. Responsibilities include making outbound calls and emails to set appointments, maintaining accurate records, and coordinating with service and sales teams to resolve issues promptly while upholding excellent service

Qualifications

• Bachelor's degree in Business Administration, Communications or Marketing.
• Ability to understand Key Performance Indicators as indicated by the company.
• Able to communicate and empathize with clients.
• Preferably with experience in doing outbound telemarketing.
• Fluent in English, Filipino and local dialect.
• Proficient with computer applications.
• Basic understanding of appointment setting; concept of follow up.
• Excellent customer service, interpersonal and communication skills.
• Results-Oriented.

Responsibilities

• Promotes company through effective customer relations and goodwill.
• Conducts brand new release orientation to the clients.
• Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer satisfaction on overall dealership experience.
• Procure service appointments of clients via telephone calls and emails. Approximately 40 outbound calls per day.
• Attends to customer inquiries and concerns and acts immediately and effectively to resolve the same.
• Assist the branch on issues requiring assistance and follow-up from/to the manufacturers.
• Maintains database, spreadsheets and other medium set for daily update and reporting.
• Submits reportorial requirements on or before the set deadline.
• Assist the Service Dept. in promoting and implementing service appointment system.
• Maintains an accurate and efficient file of customer data.
• Assist in telemarketing for various promo and events.

Skills

KPI literacy

Client communication

Empathy

Outbound calls

Fluent in English

Fluent in Filipino

Computer proficiency

Appointment setting

Customer service

Results-oriented

Education

Bachelor's Degree in Business Administration, Communications or Marketing

Job description

About the job Customer Relations Officer

JOB QUALIFICATIONS:

• Bachelor's Degree in Business Administration, Communications or Marketing
• Have the ability to understand Key Performance Indicators as indicated by the company
• Able to communicate and empathize with clients
• Preferably with experience in doing outbound telemarketing
• Fluent in English, Filipino and local dialect
• Proficient with computer applications
• Basic understanding of appointment setting; concept of follow up
• Excellent customer service, interpersonal and communication skills
• Results-Oriented

JOB FUNCTIONS:

• Promotes company through effective customer relations and good will.
• Conducts brand new release orientation to the clients.
• Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer's satisfaction on overall dealership experience.
• Procure service appointments of clients via telephone calls and emails. Approximately 40 outbound calls per day.
• Attends to customer inquiries and concerns and acts immediately and effectively to resolve the same.
• Assist the branch on issues requiring assistance and follow-up from/to the manufacturers.
• Maintains database, spreadsheets and other medium set for daily update and reporting.
• Submits reportorial requirements on or before the set deadline.
• Assist the Service Dept. in promoting and implementing service appointment system.
• Maintains an accurate and efficient file of customer data.
• Assist in telemarketing for various promo and events.