CUSTOMER RELATIONS STAFF

Toyota Taytay, Rizal Inc.; Taytay; On-site; PHP 201,000 - 312,000; Full time

Job summary

Toyota Taytay, Rizal Inc. is seeking a Customer Relations Staff to maintain a high level of customer satisfaction and retention at the dealership. The role involves handling inquiries, coordinating responses, and monitoring Voice of Customer to support dealership growth and sustainability.

Graduates of any 4-year course are welcome; candidates should have basic MS Word/Excel skills and a pleasant personality. Willingness to work six days a week is required.

Qualifications

• Graduate of any 4-year course.
• Working knowledge in MS Word, PPT, and Excel.
• Fresh graduates are welcome to apply.
• With visual impact and pleasing personality.
• No below Average grade in Employment Exam.
• Willing to work 6 days a week.

Responsibilities

• Handle inquiries and coordinate responses.
• Manage complaints and track resolutions.
• Support customer relationship management and retention.
• Ensure compliance with TMP and internal policies.
• Maintain documentation and records.
• Ensure turnover and clearance procedures during separation.

Skills

Pleasant personality

Education

4-year course

Tools

MS Word

PowerPoint

Excel

Job description

JOB DESCRIPTION:

The Customer Relations Staff will help maintain a high Customer Satisfaction and Customer Retention level in the dealership. He/She will be responsible for receiving, coordinating, and monitoring all Voice of Customer (VOS) that will help the Dealer's Operations for growth and sustainability.

1. Day-to-day operations of the Department based on assigned items-to-do in the following areas:

• Inquiry Management

• Complaint Management

• Customer Relationship Management

• Customer Satisfaction

• Customer Retention

2. Compliance to TMP, Internal and other related Policies and Procedures.

3. Any related financial or legal accountability proven to have resulted from the employee's non-compliance to TMP, Internal and other related Policies and Procedures.

4. Accomplishment of all required turn-over and securing of clearance for instance of separation with the company.

JOB SPECIFICATIONS:

• Graduate of any 4-year course.

• Working knowledge in MS Word, PPT, and Excel.

• Fresh graduates are welcome to apply.

• With visual impact and pleasing personality.

• No below Average grade in Employment Exam.

• Willing to work 6 days a week.