Remote Customer Care Team Lead - Growth and Impact

Helloconnect; Manila; Hybrid; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Competitive Compensation

Wellness & Perks

Growth Opportunities

Dynamic Environment

Work-Life Balance

Job summary

A dynamic customer service firm in Manila is seeking a Customer Care - Team Leader to guide a team of customer service agents. You will oversee daily operations, ensuring performance and quality goals are met while handling escalated issues. We're looking for a passionate leader with a strong customer service background who can foster a positive environment and drive team success. This role also offers growth opportunities and a supportive workplace culture that emphasizes well-being.

Qualifications

• Experience in a customer service environment is preferred.
• Ability to lead and motivate a team.
• Strong communication and interpersonal skills.

Responsibilities

• Guide and support the customer service team.
• Ensure performance and quality goals are met.
• Handle escalated customer issues professionally.
• Conduct performance evaluations and provide feedback.

Skills

Leadership

Customer service

Performance management

Communication

Job description

A dynamic customer service firm in Manila is seeking a Customer Care - Team Leader to guide a team of customer service agents. You will oversee daily operations, ensuring performance and quality goals are met while handling escalated issues. We're looking for a passionate leader with a strong customer service background who can foster a positive environment and drive team success. This role also offers growth opportunities and a supportive workplace culture that emphasizes well-being.