Customer Care Leader | Service Excellence & Training

Cepat Kredit Financing Inc.; Pasig; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

A financial services company in Pasig is seeking an experienced Customer Service Manager to oversee day-to-day operations. The role involves leading a team to ensure high customer satisfaction, resolving issues, and enhancing service processes. Candidates should have at least 3 years of management experience, exceptional leadership skills, and proficiency in customer service tools. This full-time position offers opportunities for professional growth and performance bonuses.

Qualifications

• 3+ years experience in customer service or customer care management.
• Strong leadership and team performance management skills.
• Exceptional communication and interpersonal abilities.

Responsibilities

• Oversee customer support operations and manage service team.
• Implement strategies for improving customer satisfaction.
• Track and report on key performance indicators (KPIs).

Skills

Leadership Skills

Communication Skills

Problem-Solving

Organizational Skills

Education

Bachelor's degree in Business Administration or Communications

Tools

CRM Tools

Data Analysis Tools (Excel, Google Analytics)

Job description

A financial services company in Pasig is seeking an experienced Customer Service Manager to oversee day-to-day operations. The role involves leading a team to ensure high customer satisfaction, resolving issues, and enhancing service processes. Candidates should have at least 3 years of management experience, exceptional leadership skills, and proficiency in customer service tools. This full-time position offers opportunities for professional growth and performance bonuses.