Taguig site is open for applicants — Customer Service Advisors needed!

Concentrix Philippines; Taguig; On-site; PHP 244,000 - 292,000; Full time

Benefits offered by this job

Competitive monthly salary

Full-time permanent employment

Comprehensive training

Supportive team and mentors

Performance incentives

Wellness initiatives

Flexible scheduling

Internal career advancement

Job summary

Concentrix Philippines is seeking dedicated customer service professionals for our Call Centre & Customer Service team in Taguig City, Metro Manila. This full-time role offers a salary of up to 24,000 PHP monthly.

As a Customer Service Representative, you will be the voice of our clients, delivering support with professionalism and service quality. You will handle calls, provide product/service information, process transactions, resolve issues, and document interactions.

Qualifications

• High school diploma or equivalent.
• Clear English proficiency (verbal and written).
• Strong listening skills to understand customer needs.
• Patience and empathy when dealing with issues.
• Ability to work in a fast-paced environment with attention to detail.
• Basic computer literacy and ability to learn new systems.

Responsibilities

• Answer incoming customer calls and respond to inquiries professionally.
• Provide accurate information about products and services.
• Process customer transactions, orders and requests efficiently and accurately.
• Resolve complaints and issues with a positive attitude.
• Document customer interactions and maintain records in our systems.
• Follow company policies and quality standards to ensure consistent service.
• Collaborate with team members and supervisors to support performance.
• Meet targets for call handling times and customer satisfaction.

Skills

Communication skills

Active listening

Empathy

Attention to detail

Reliability

Shift flexibility

Education

High school diploma

Job description

About us

Concentrix Philippines is a leading global customer experience company dedicated to delivering exceptional service to clients across multiple industries. We pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive, develop their careers, and make a meaningful impact. With a commitment to excellence and innovation, we are recognised as a trusted partner for businesses seeking world-class customer service solutions.

About the role

We are seeking dedicated and customer-focused professionals to join our Call Centre & Customer Service team at our Taguig City Metro Manila site. This is a full-time position offering an attractive salary of up to 24,000 PHP monthly. As a Customer Service Representative, you will be the voice of our clients, providing support and assistance to customers whilst maintaining the highest standards of professionalism and service quality. This role is integral to our operations, as you will directly influence customer satisfaction and contribute to the success of our business objectives.

What you'll be doing

• Answering incoming customer calls and responding to customer enquiries in a professional and courteous manner

• Providing accurate information about products and services to address customer needs and concerns

• Processing customer transactions, orders, and requests efficiently and accurately

• Resolving customer complaints and issues whilst maintaining a positive attitude and finding satisfactory solutions

• Documenting customer interactions and maintaining detailed records in our systems

• Following company policies, procedures, and quality standards to ensure consistent service delivery

• Collaborating with team members and supervisors to support overall team performance

• Meeting performance targets including call handling times, customer satisfaction ratings, and attendance requirements

What we're looking for

• High school diploma or equivalent qualification as a minimum requirement

• Excellent communication skills, both verbal and written, with clear English proficiency

• Strong listening skills and the ability to understand customer needs and concerns

• Patience and empathy when dealing with customer issues and complaints

• Ability to work efficiently in a fast-paced environment whilst maintaining attention to detail

• Basic computer literacy and comfort with learning new systems and software

• Reliability and punctuality with a commitment to maintaining consistent attendance

• Flexible attitude towards shift work, including weekends and public holidays if required

• Previous customer service or call centre experience is preferred but not essential

What we offer

• Competitive monthly salary of up to 24,000 PHP based on your qualifications and experience

• Full-time permanent employment with job security and career progression opportunities

• Comprehensive training and development programmes to enhance your skills and knowledge

• Supportive team environment with experienced supervisors and mentors

• Performance incentives and recognition programmes for outstanding achievements

• Access to employee benefits and wellness initiatives to support your overall well-being

• Flexible scheduling options where possible to support work-life balance

• Opportunities for internal career advancement and transfer to other departments