Customer Care Agent — Weekends Off, HMO Day 1

Caldwell Communications Consultancy Philippines; Marikina; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO Coverage starting Day 1

Monthly Allowances & Performance Bonuses

Career Advancement Opportunities

13th Month Pay

Regular Salary Increases

Paid Training

Paid Time Off

Fun Company Events

Job summary

A leading communications consultancy is seeking Call Center Agents to provide on-site customer support. This full-time role offers a competitive salary package, medical reimbursement, and HMO coverage starting from day one. As part of this role, you'll resolve customer inquiries and maintain records while collaborating with the team for improvement. Ideal candidates are high school graduates, willing to work on-site, and eager to build a career with growth opportunities in a supportive environment.

Qualifications

• Must be a high school graduate or higher; college undergrads are welcome.
• BPO experience is a plus but not required.
• Willingness to work onsite and attend interviews.

Responsibilities

• Provide top-tier support by resolving customer concerns via voice and non-voice accounts.
• Maintain accurate records in the internal system.
• Ensure customer satisfaction by resolving issues efficiently.
• Stay informed on company products and processes.
• Collaborate with the team for continuous improvement.

Skills

Customer Service

Problem Solving

Strong Work Ethic

Technical Skills

Organizational Skills

People Skills

Interpersonal Skills

Education

High School Graduate

Job description

A leading communications consultancy is seeking Call Center Agents to provide on-site customer support. This full-time role offers a competitive salary package, medical reimbursement, and HMO coverage starting from day one. As part of this role, you'll resolve customer inquiries and maintain records while collaborating with the team for improvement. Ideal candidates are high school graduates, willing to work on-site, and eager to build a career with growth opportunities in a supportive environment.