Call Center Pro: HMO Day 1 & Flexible Shifts

Recruitify_HR; Quezon City; On-site; PHP 336,000 - 420,000; Full time

Benefits offered by this job

Flexible shifts including nights and &

Job summary

Recruitify HR is seeking a Customer Support Representative to handle inbound and outbound calls, resolve issues, and maintain accurate customer records. The role emphasizes delivering professional service and collaborating with the team to improve efficiency.

Ideal candidates have a Bachelor's degree and 1–3 years in a call center, with strong communication skills and a customer-oriented attitude. Flexible shifts, including nights and weekends, are part of the schedule.

Qualifications

• Bachelor's degree in any field.
• 1–3 years of experience in a call center environment.
• Strong communication and interpersonal skills.
• Ability to handle high call volumes in a fast-paced environment.
• Flexible shifts including nights and weekends.
• Customer-oriented with a positive attitude.

Responsibilities

• Handle inbound and outbound calls to assist customers with inquiries.
• Provide excellent customer service by resolving issues in a timely and professional manner.
• Document and maintain customer records accurately in the system.
• Collaborate with team members to improve service quality and efficiency.
• Engage in training sessions to enhance skills and knowledge related to the role.

Skills

Strong communication skills

Interpersonal skills

Customer-oriented

Ability to handle high call volumes

Education

Bachelor's degree

Job description

Recruitify HR is seeking a Customer Support Representative to handle inbound and outbound calls, resolve issues, and maintain accurate customer records. The role emphasizes delivering professional service and collaborating with the team to improve efficiency.

Ideal candidates have a Bachelor's degree and 1–3 years in a call center, with strong communication skills and a customer-oriented attitude. Flexible shifts, including nights and weekends, are part of the schedule.