Healthcare Call Center Agent — HMO on Day 1, Onsite Pasig

Caldwell Communications Consultancy Philippines; Pasig; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Competitive pay and incentives

Exposure to healthcare accounts and industry knowledge

Collaborative environment with growth opportunities

Job summary

A healthcare consulting firm is seeking Healthcare Customer Service Representatives in Metro Manila. This full-time, onsite role requires high school graduation and focuses on supporting patient inquiries and service-related concerns. Responsibilities include responding to inquiries, assisting with claims, and ensuring accurate documentation. The role offers competitive pay, paid training, and opportunities for growth in the healthcare sector.

Qualifications

• Customer-oriented with attention to detail.
• Basic computer skills and multitasking ability.
• Onsite availability in Metro Manila.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics.

Skills

Back Office Support

Call Centre Interpersonal Skills

Organizational Skills

People Skills

Customer Service

Team Player

Strong Work Ethic

Education

High School or Senior High School graduate

Job description

A healthcare consulting firm is seeking Healthcare Customer Service Representatives in Metro Manila. This full-time, onsite role requires high school graduation and focuses on supporting patient inquiries and service-related concerns. Responsibilities include responding to inquiries, assisting with claims, and ensuring accurate documentation. The role offers competitive pay, paid training, and opportunities for growth in the healthcare sector.