Customer Care Agent - Flexible Shifts & Growth

GDV BUSINESS SERVICES CO.; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

GDV BUSINESS SERVICES CO. in Cebu City is seeking an entry-level Customer Service Representative to handle customer calls and inquiries with professionalism. You will provide product information, resolve issues, and document interactions to ensure accurate records.

New hires with a high school diploma and strong communication skills can start in a fast-paced environment. Training will build product knowledge, and reliability is valued for long-term growth.

Qualifications

• Excellent verbal and written communication skills.
• Ability to listen carefully and understand customer needs.
• Patience and empathy when interacting with diverse customers.
• Comfort with multitasking in a fast-paced environment.
• Strong problem-solving mindset and ability to find practical solutions.
• Reliable and punctual with consistent attendance.

Responsibilities

• Answer incoming customer calls in a professional and courteous manner.
• Provide accurate information about products and services.
• Assist customers with issue resolution and escalate when needed.
• Document interactions and maintain detailed records per protocols.
• Build and maintain positive relationships to encourage repeat business.
• Meet or exceed performance targets for call handling time and satisfaction.
• Follow company policies and quality standards consistently.
• Collaborate with team to improve service delivery.
• Participate in training to develop product knowledge and communication skills.

Skills

Communication

Active listening

Empathy

Multitasking

Problem solving

Reliability

Education

High school diploma or equivalent

Job description

GDV BUSINESS SERVICES CO. in Cebu City is seeking an entry-level Customer Service Representative to handle customer calls and inquiries with professionalism. You will provide product information, resolve issues, and document interactions to ensure accurate records.

New hires with a high school diploma and strong communication skills can start in a fast-paced environment. Training will build product knowledge, and reliability is valued for long-term growth.