Hybrid Customer & Partner Support Executive

Confidential Jobs; Makati; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Confidential Jobs is seeking a customer-focused and reliable Customer Service Representative to join our growing support team. This role handles inquiries across channels, delivering a seamless and positive experience while coordinating with internal departments.

You will work with strong English communication, empathy, and attention to detail in a fast-paced environment. The position requires Metro Manila residency with 4 days onsite and 1 day remote weekly, and a minimum of 1 year in customer

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 1 year in customer service or support.
• Excellent communication skills in English (verbal and written).
• Based in Metro Manila with 4 days onsite and 1 day remote weekly.
• Open to shifting schedules based on operational requirements.

Responsibilities

• Handle inbound and outbound calls professionally and timely.
• Respond to emails, chats, and messages to address inquiries, requests, or complaints.
• Create and manage support tickets and coordinate with internal teams for resolution.
• Conduct telesurveys or outbound calls for feedback and verification.

Skills

Excellent communication

Empathy

Attention to detail

Multitasking

Education

Bachelor’s degree or equivalent experience

Job description

Confidential Jobs is seeking a customer-focused and reliable Customer Service Representative to join our growing support team. This role handles inquiries across channels, delivering a seamless and positive experience while coordinating with internal departments.

You will work with strong English communication, empathy, and attention to detail in a fast-paced environment. The position requires Metro Manila residency with 4 days onsite and 1 day remote weekly, and a minimum of 1 year in customer