Customer Administration Officer

BSA Solutions Inc; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Financial security

Career growth

Community & support

Global opportunities

Job summary

BSA Solutions Inc. is seeking a Customer Administration Officer for an office-based role with a 6:30am–3:30pm shift. You will process customer web orders, manage accounts, and support onboarding, ensuring accurate records and responsive admin support for the Customer Service Manager and Onboarding Clerk.

Ideal candidates have 1–2 years in customer service, strong English, and keen attention to detail, with the ability to work independently in a collaborative team environment.

Qualifications

• 1-2 years of customer service experience.
• Strong command of written and spoken English.
• High attention to detail.
• Ability to work independently.

Responsibilities

• Process customer web orders.
• Create and maintain customer accounts.
• Assist with customer onboarding.
• Maintain customer records.
• Support internal teams with customer-related administration.
• Ensure customer information is accurate and up to date.
• Process and accept customer web orders promptly and accurately.
• Review web orders for accuracy and resolve exceptions.
• Support new customer account creation and onboarding activities.
• Assist with account maintenance, including updates to customer information.
• Ensure records are complete and maintained per procedures.
• Provide administrative support to the Customer Service Manager and Onboarding Clerk during peak periods.
• Liaise with internal departments as required.

Skills

Customer service

English proficiency

Attention to detail

Independent worker

Job description

I.JOB TITLE: Customer Administration Officer

WORK ARRANGEMENT: Office-based

SHIFT: 6:30am to 3:30pm

II. COMPANY DESCRIPTION

About BSA Solutions

Come be a part of BSA Solutions Inc., where we're not just offering jobs- we're building careers. With offices in both the Philippines and Malaysia, we offer a wide range of diversified roles across various industries, from accounting and IT to marketing and human resources. We are a dynamic, fast-growing company committed to nurturing an inclusive and supportive workplace culture where you can thrive. With a focus on professional development, work-life balance, and competitive benefits, we provide the perfect environment for you to grow both personally and professionally. If you are a talented professional eager to contribute to a world-class team and work with global clients, your next great career move is waiting for you right here. We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace-we are a family. We create a satisfying work environment, one where you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.

III. WHAT DO WE OFFER

• Financial Security : Enjoy a stable and competitive salary along with a comprehensive benefits package, including private health insurance and paid time off.
• Structured Career Growth: Benefit from clear advancement opportunities, dedicated mentorship, and personalised training programs that go beyond a typical job.
• Community and Support: Become part of a collaborative, dynamic team. You'll work in a supportive environment where you can build strong professional relationships and grow together.
• Global Career Opportunities: Work with leading companies from around the world and gain international exposure, all from the comfort of your home country.

IV. JOB SUMMARY

The Customer Administration Officer is responsible for delivering accurate and timely customer administration, with a primary focus on processing customer web orders and supporting the customer onboarding function. The role ensures customer information is maintained accurately, orders are processed efficiently, and administrative support is provided to the Customer Service Manager and Customer Onboarding Clerk

WHAT YOU'LL DO

Processing customer web orders.

Creating and maintaining customer accounts.

Assisting with customer onboarding.

Maintaining customer records.

Supporting internal teams with customer-related administration.

Ensuring customer information is accurate and up to date

Process and accept customer web orders in a timely and accurate manner.

Review web orders for accuracy and resolve exceptions where required.

Support new customer account creation and onboarding activities.

Assist with account maintenance, including updates to customer information.

Ensure customer records are complete and maintained in accordance with company procedures.

Provide administrative support to the Customer Service Manager and Customer Onboarding Clerk during peak periods.

Liaise with internal departments as required

REQUIREMENTS

1-2 years of Customer Service Experience.

Strong command of written and spoken English

High attention to detail

Ability to work independently

Ready to apply your expertise in a role that offers both stability and significant growth? If you have a passion for precision and a talent for supporting others, we want to hear from you.