Customer Service Administrator

Clark Development Corporation; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

IVCM SERVICES INC. is seeking an entry-level Administrative Support & Data Management assistant in the Philippines. You will handle communications across calls, emails, and chats while maintaining data accuracy and client portals.

The role emphasizes organized multitasking, professional presentation, and strong interpersonal skills to support operations and logistics teams. This position offers growth within a structured BPO environment.

Qualifications

• Proficient in English, with strong written and verbal communication.
• High attention to detail and accuracy in all tasks.
• Organised, efficient, and able to manage multiple tasks effectively.
• Self-motivated, proactive, and able to work independently.
• Presentable and professional in all interactions.
• Strong interpersonal skills with the ability to build positive relationships.

Responsibilities

• Handle inbound and outbound calls, emails, and live chats with prompt and accurate responses.
• Build and maintain strong, long-term relationships with clients, advisors, and team members.
• Provide regular status updates on ongoing requests, ensuring clear and consistent communication.
• Manage customer expectations and ensure a positive customer experience at all times.
• Organise, update, and maintain both paper and digital records, ensuring accuracy and accessibility.
• Manage and update the client portal, ensuring all data is correct, structured, and up to date.
• Route inquiries and requests to the appropriate departments or individuals for timely resolution.
• Escalate complex or unresolved issues to supervisors, ensuring proper follow-up.
• Assist in troubleshooting issues and providing solutions where appropriate.

Skills

English proficiency

Attention to detail

Organizational skills

Self-motivation

Interpersonal skills

Microsoft Office

Tools

Microsoft Office

Job description

• Professionally handle inbound and outbound calls, emails, and live chats, ensuring prompt and accurate responses to customer inquiries
• Build and maintain strong, long-term relationships with clients, advisors, and team members
• Provide regular status updates on ongoing requests, ensuring clear and consistent communication
• Manage customer expectations and ensure a positive customer experience at all times

Administrative Support & Data Management

• Organise, update, and maintain both paper and digital records, ensuring accuracy and accessibility
• Manage and update the client portal, ensuring all data is correct, structured, and up to date
• Ensure all information is recorded accurately and consistently across systems
• Route inquiries and requests to the appropriate departments or individuals for timely resolution
• Escalate complex or unresolved issues to supervisors, ensuring proper follow-up
• Assist in troubleshooting issues and providing solutions where appropriate

Team Contribution & Performance

• Participate in team meetings and contribute ideas for process improvements
• Support team objectives by maintaining high productivity and accuracy
• Collaborate with team members to ensure smooth and efficient operations

Job Qualifications

Key Requirements & Skills

• Proficient in English (written and verbal) with strong communication skills
• High attention to detail and accuracy in all tasks
• Organised, efficient, and able to manage multiple tasks effectively
• Self-motivated, proactive, and able to work independently
• Presentable and professional in all interactions
• Strong interpersonal skills with the ability to build positive relationships

Core Competencies

• Strong attention to detail and commitment to accuracy
• Clear and professional communication style
• Ability to prioritise tasks in a fast-paced environment
• Problem-solving mindset with a proactive approach
• Team-oriented with a willingness to learn and grow
• Accountability and ownership of assigned tasks

Development & Success Factors

Success in this role involves developing strong communication skills, improving accuracy and efficiency, and gaining a solid understanding of administrative processes within a BPO environment.

Job Overview

Company IVCM SERVICES INC.

Employment Type Full-Time

Experience 0-1 Year

Experience Level Entry Level

Personnel Needed 3 Open

Category Operations & Logistics

Services Oral and written communication, Documentation, Computer literate