Customer Admin & Onboarding Specialist

BSA Solutions Inc; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Financial security

Career growth

Community & support

Global opportunities

Job summary

BSA Solutions Inc. is seeking a Customer Administration Officer for an office-based role with a 6:30am–3:30pm shift. You will process customer web orders, manage accounts, and support onboarding, ensuring accurate records and responsive admin support for the Customer Service Manager and Onboarding Clerk.

Ideal candidates have 1–2 years in customer service, strong English, and keen attention to detail, with the ability to work independently in a collaborative team environment.

Qualifications

• 1-2 years of customer service experience.
• Strong command of written and spoken English.
• High attention to detail.
• Ability to work independently.

Responsibilities

• Process customer web orders.
• Create and maintain customer accounts.
• Assist with customer onboarding.
• Maintain customer records.
• Support internal teams with customer-related administration.
• Ensure customer information is accurate and up to date.
• Process and accept customer web orders promptly and accurately.
• Review web orders for accuracy and resolve exceptions.
• Support new customer account creation and onboarding activities.
• Assist with account maintenance, including updates to customer information.
• Ensure records are complete and maintained per procedures.
• Provide administrative support to the Customer Service Manager and Onboarding Clerk during peak periods.
• Liaise with internal departments as required.

Skills

Customer service

English proficiency

Attention to detail

Independent worker

Job description

BSA Solutions Inc. is seeking a Customer Administration Officer for an office-based role with a 6:30am–3:30pm shift. You will process customer web orders, manage accounts, and support onboarding, ensuring accurate records and responsive admin support for the Customer Service Manager and Onboarding Clerk.

Ideal candidates have 1–2 years in customer service, strong English, and keen attention to detail, with the ability to work independently in a collaborative team environment.