CSR (Spanish Bilingual)

Global Healthcare Resource Philippines Inc.; Cebu City; On-site; PHP 257,000 - 469,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Career development

Team environment

Health benefits

Performance incentives

Flexible scheduling

Job summary

Global Healthcare Resource Philippines Inc. is seeking a CSR (Spanish Bilingual) to join our customer service team in Cebu City. This full-time role focuses on delivering exceptional support to Spanish-speaking clients while maintaining professionalism and care.

You will handle calls, emails, and chats in English and Spanish, document interactions, process requests, and escalate complex issues when needed. A healthcare familiarity and calm, patient demeanor are valued.

Qualifications

• Bilingual (English/Spanish) with strong verbal and written communication.
• Customer service experience in a call centre or client-facing role.
• Ability to multitask and handle multiple inquiries efficiently.
• Patient, empathetic and solution-oriented approach.

Responsibilities

• Answer calls and respond to inquiries in English and Spanish across channels.
• Provide accurate product/service information and resolve issues promptly.
• Document interactions and maintain records in the company system.
• Process requests including orders, returns, refunds, and account changes.
• Escalate complex issues to senior staff when needed.
• Maintain professionalism and meet quality metrics.
• Participate in training and knowledge improvement.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Communication

Calm under pressure

Education

High school diploma or equivalent

Tools

MS Office

Call centre software

Job description

About the role

We are seeking a CSR (Spanish Bilingual) to join the customer service team at Global Healthcare Resource Philippines Inc. This is a full-time position based in Cebu City, Cebu. In this role, you will be the voice of our company, providing exceptional customer support to our Spanish-speaking clients whilst maintaining the highest standards of professionalism and care. Your bilingual abilities will be instrumental in bridging communication gaps and ensuring our diverse customer base receives the support they need in their preferred language.

Key responsibilities

• Answer incoming customer calls and respond to customer inquiries via multiple communication channels (phone, email, chat) in both English and Spanish

• Provide accurate information about products and services, addressing customer concerns and resolving issues promptly and professionally

• Document customer interactions and maintain detailed records of all transactions and communications in the company system

• Process customer requests, including orders, returns, refunds and account modifications

• Identify and escalation complex issues to senior team members or management when necessary

• Maintain a positive and patient demeanour whilst handling difficult or frustrated customers

• Achieve and maintain quality standards and performance metrics set by the company

• Participate in training sessions and continuously improve product and service knowledge

• Contribute to a collaborative team environment and support colleagues when needed

What we're looking for

• Fluent bilingual ability in both English and Spanish, with excellent verbal and written communication skills in both languages

• Professional customer service experience in a call centre or customer-facing environment

• Strong ability to multitask and manage multiple calls or inquiries simultaneously

• Excellent interpersonal and problem-solving skills with a customer-centric approach

• Patience, empathy and the ability to remain calm under pressure

• Proficiency in using computer systems, MS Office and call centre software

• Reliable attendance and punctuality with flexibility to work scheduled shifts

• High school diploma or equivalent qualification

• Preferred experience in healthcare, medical billing or insurance customer service

• Preferred experience with healthcare resource management or related fields

What we offer

• Competitive salary package commensurate with experience and qualifications

• Comprehensive training programme to develop your skills and product knowledge

• Opportunities for career development and advancement within the company

• A supportive and collaborative team environment where your contributions are valued

• Health and wellness benefits to support your overall wellbeing

• Performance-based incentives and recognition programmes

• Flexible scheduling options where applicable

About us

Global Healthcare Resource Philippines Inc. is a leading provider of healthcare solutions and customer support services. We are committed to delivering exceptional service to our clients whilst maintaining the highest standards of professionalism, integrity and excellence. Our team is dedicated to supporting the healthcare industry through innovative solutions and dedicated customer care. We believe in fostering a positive workplace culture where employees are empowered to succeed, grow and make a meaningful impact.