Customer Service Representative (Health Care Account) - Bridgetowne

CEBU NEW WAVE RECRUITMENT, INC.; Pasig; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Career growth

Training programs

Bridgetowne location

Wellness initiatives

Job summary

CEBU NEW WAVE RECRUITMENT, INC. is seeking a dedicated Customer Service Representative (Health Care Account) at our Bridgetowne site in Pasig City, Metro Manila.

This full-time role supports patients and healthcare clients with empathy, clear information and professional service. You will handle inquiries about services, appointments and billing, document interactions, and escalate complex issues while upholding privacy standards.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or call centre, healthcare preferred.
• Excellent communication and empathy to explain healthcare info clearly.
• Multitask and manage multiple inquiries while maintaining quality.
• Proficiency with computer systems and MS Office.
• Knowledge of healthcare terminology is desirable.
• Willingness to work shifts and maintain confidentiality.

Responsibilities

• Handle inbound and outbound calls with professionalism and compassion.
• Respond to inquiries on services, appointments, billing, and admin matters.
• Provide accurate information about procedures and facility services.
• Process appointments, transfers, and registrations efficiently.
• Document interactions to ensure continuity of care and service.
• Escalate complex issues to supervisors when needed.
• Maintain confidentiality and privacy standards.

Skills

Customer service

Empathy

Multitasking

Communication

Attention to detail

Data entry

Healthcare knowledge

Education

High school diploma

Job description

About us

Our BPO partnership. is a leading recruitment and staffing solutions provider committed to connecting talented professionals with exceptional career opportunities. We specialise in placing skilled candidates across various industries, including customer service and healthcare sectors. Our mission is to build lasting partnerships between employers and employees, fostering workplace environments where talent can thrive and contribute meaningfully to organisational success.

About the role

We are seeking a dedicated and compassionate Customer Service Representative (Health Care Account) to join our team at our Bridgetowne location in Pasig City, Metro Manila. This is a full-time position offering an excellent opportunity to make a real difference in the healthcare industry whilst providing exceptional support to patients and healthcare facility clients. In this role, you will be the vital link between our healthcare clients and their customers, ensuring every interaction reflects professionalism, empathy and commitment to resolution. Your work will directly contribute to improving patient experiences and strengthening relationships with healthcare organisations.

Key responsibilities

• Handle inbound and outbound calls from patients, healthcare providers and facility administrators with professionalism and compassion
• Respond to customer inquiries regarding healthcare services, appointments, billing and administrative matters
• Provide accurate information about healthcare procedures, policies and facility services
• Process patient appointments, transfers and registrations efficiently and accurately
• Document all customer interactions comprehensively in the system to ensure continuity of care and service
• Resolve customer complaints and concerns promptly, escalating complex issues to supervisors when necessary
• Maintain strict confidentiality and compliance with healthcare data protection regulations and privacy standards
• Assist with billing inquiries and insurance-related questions, directing complex matters to appropriate departments
• Follow established protocols and quality standards to ensure consistent service excellenceCollaborate with other team members and departments to support organisational objectives and customer satisfaction goals

What we're looking for

• High school diploma or equivalent qualification
• Proven experience working in a customer service or call centre environment, ideally within the healthcare sector
• Excellent communication skills, both verbal and written, with the ability to explain complex healthcare information clearly
• Strong listening and empathy skills with a genuine desire to help patients and customers
• Ability to multitask effectively and manage multiple calls or inquiries simultaneously whilst maintaining quality
• Proficiency with computer systems, call centre software and standard Microsoft Office applications
• Knowledge of healthcare terminology, procedures and systems is highly desirable
• Ability to remain calm, professional and composed when handling difficult or sensitive situations
• Strong attention to detail and accuracy, particularly when recording patient information and processing transactions
• Flexibility and willingness to work within scheduled shifts to meet business requirements
• Certification in healthcare customer service or related training is preferred but not essential

What we offer

In our BPO partnership., we value our employees and are committed to supporting your professional growth and personal wellbeing. We offer competitive remuneration packages commensurate with experience and qualifications. Our workplace culture emphasises teamwork, respect and continuous development. We provide opportunities for skills enhancement through training programmes and career advancement within our organisation and partner companies. Our full-time employees enjoy a supportive work environment in our Bridgetowne facility, with access to employee assistance programmes and health and wellness initiatives designed to support your overall wellbeing. We recognise and reward exceptional performance and commitment.