CSR - Voice Account (Baguio)

ADEC Innovations; Tili; On-site; PHP 167,000 - 279,000; Full time

Job summary

ADEC Innovations in the Philippines is seeking a detail-oriented call center professional to obtain and verify information from clients via calls and emails. You will input validated data into client applications and follow up to ensure orders are processed within target turnaround times.

This role requires strong verbal and written communication, at least two years of college, and at least one year of CSR experience handling voice accounts.

Qualifications

• Completed at least two (2) years of college in any field.
• Strong verbal and written communication skills.
• At least 1 year CSR experience handling voice accounts.
• Willing to work on shifting schedules, including holidays and weekends.
• Work onsite at Upper Session Road, Baguio City.

Responsibilities

• Obtains and verifies information received from client through calls and emails to check accuracy and completeness of gathered data.
• Inputs validated data in client-supplied application in accordance with project specifications.
• Conducts follow up calls or emails to ensure information orders are processed within specified turn around time.
• Raises queries for any unclear instructions and informs immediate superior of any discrepancies and problems encountered while doing the assigned task to make certain that all deliverables are completed accurately and properly.
• Reports all issues encountered with client-supplied applications and machine/network breakdown to immediate superior on a timely manner for a seamless production
• Attends and completes training course, project orientations, job‑related training, and/or other company‑initiated training when applicable and necessary to fulfill satisfactory needs of the department and clients adhering to the specific terms and conditions indicated in the signed contract/training agreement.
• Ensures compliance to company rules and regulations.

Skills

Communication skills

CSR experience

Education

Two years of college

Job description

Duties and Responsibilities:

• Obtains and verifies information received from client through calls and emails to check accuracy and completeness of gathered data.
• Inputs validated data in client-supplied application in accordance with project specifications.
• Conducts follow up calls or emails to ensure information orders are processed within specified turn around time.
• Raises queries for any unclear instructions and informs immediate superior of any discrepancies and problems encountered while doing the assigned task to make certain that all deliverables are completed accurately and properly.
• Reports all issues encountered with client-supplied applications and machine/network breakdown to immediate superior on a timely manner for a seamless production
• Attends and completes training course, project orientations, job‑related training, and/or other company‑initiated training when applicable and necessary to fulfill satisfactory needs of the department and clients adhering to the specific terms and conditions indicated in the signed contract/training agreement.
• Ensures compliance to company rules and regulations.

Job Requirements:

• Completed at least two (2) years of college in any field.
• Strong verbal and written communication skills.
• At least 1 year CSR experience handling voice accounts.
• Willing to work on shifting schedules, including holidays and weekends.
• Work onsite at Upper Session Road, Baguio City.