Spanish Bilingual CSR (Customer Service) - Salary upto 120K+Inc.

Recruitify_HR; Mandaluyong; On-site; PHP 108,000 - 132,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

Health Maintenance Organization (HMO)

Job summary

A customer service provider in Mandaluyong is seeking a Spanish Bilingual Customer Service Representative. The role requires assisting customers with inquiries in both English and Spanish and resolving issues to ensure high satisfaction. Candidates should have 1-3 years experience in customer service and a Bachelor's degree is preferred. The position offers various employee recognition programs, including a performance bonus and health insurance.

Qualifications

• 1–3 years of experience in customer service.
• Ability to work in a fast-paced environment and handle high call volumes.

Responsibilities

• Assist customers with inquiries in English and Spanish.
• Resolve issues effectively to maintain customer satisfaction.
• Document interactions in the company's database.
• Collaborate with team members to improve service.
• Participate in training for enhanced product knowledge.

Skills

Bilingual in Spanish and English

Excellent communication skills

Strong problem-solving abilities

Customer-centric approach

Education

Bachelor's degree in a relevant field

Job description

Spanish Bilingual CSR (Customer Service) - Salary upto 120K+Inc.

On-site - Mandaluyong 1-3 Yrs Exp Bachelor Full-time

Job Description

• Assist customers with inquiries and provide accurate information in both English and Spanish.
• Resolve issues and complaints effectively while maintaining a high level of customer satisfaction.
• Document customer interactions and maintain records in the company's database.
• Collaborate with team members to improve processes and deliver better service.
• Participate in training sessions to enhance product knowledge and customer service skills.

Employee Recognition and Rewards

• Equity Incentive Plan
• Performance Bonus
• Incentives

Insurance Health & Wellness

HMO

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in customer service.
• Skills and Competencies: Bilingual in Spanish and English, excellent communication skills.
• Qualities and Traits: Strong problem‑solving abilities, empathetic attitude, and a customer‑centric approach.
• Working Conditions: Ability to work in a fast‑paced environment and handle high call volumes.