CSR/Sales

IAN SMART ENERGY CORP; Arguelles; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Airfare provided

Accommodation during training

Meal allowance during training

Career growth opportunities

Job summary

Ian Smart Energy Corp. is seeking a CSR/Sales professional for a full-time role based in Jaro, Iloilo City, Iloilo. You will handle inbound inquiries, convert them into sales, and build lasting customer relationships while contributing to revenue growth.

The role requires experience in customer service and sales, strong communication, and the ability to work flexible hours. Training is included, with relocation support during the onboarding period as needed.

Qualifications

• Experience in customer service and sales, preferably in call centre or inbound environment.
• Strong communication skills and active listening to engage customers.
• Proven track record of meeting or exceeding sales targets.
• Ability to manage multiple interactions without compromising quality.
• Calm and professional under pressure; knowledge of energy products is a plus.

Responsibilities

• Handle inbound customer calls and inquiries professionally, aiming for first-call resolution.
• Identify customer needs and present energy solutions and products.
• Process orders and transactions accurately while following policies.
• Provide detailed product information and address questions about services.
• Achieve and maintain sales targets and KPIs set by management.
• Document customer interactions in the CRM system and follow up for satisfaction.

Skills

Customer service

Sales

Communication

Multitasking

Problem solving

Tools

CRM system

Job description

About the role

We are seeking a CSR/Sales professional to join the dynamic team at Ian Smart Energy Corp. This is a full-time position based in Jaro, Iloilo City, Iloilo. In this role, you will be at the forefront of our customer service and sales operations, handling inbound customer inquiries and converting them into sales opportunities. You will play a crucial part in building lasting customer relationships whilst driving revenue growth for the company. This position is integral to our business success, as you will represent Ian Smart Energy Corp to our valued customers and prospects, ensuring their needs are met with professionalism and expertise.

Key responsibilities

• Handle inbound customer calls and inquiries professionally and courteously, ensuring first-call resolution where possible
• Identify customer needs and present appropriate energy solutions and products to meet those requirements
• Process customer orders and transactions accurately whilst ensuring compliance with company policies and procedures
• Provide detailed product information and address customer questions regarding Ian Smart Energy Corp's services and offerings
• Achieve and maintain sales targets and key performance indicators (KPIs) set by management
• Document all customer interactions accurately in the company's customer relationship management (CRM) system
• Follow up with customers to ensure satisfaction and identify opportunities for upselling and cross-selling
• Collaborate with team members and other departments to resolve complex customer issues and provide exceptional service
• Maintain a professional demeanor and contribute to a positive team environment
• Adhere to quality assurance standards and participate in regular training and development programmed

What we're looking for

• Proven experience in a customer service and sales role, preferably in a call centre or inbound sales environment
• Strong communication skills with the ability to listen actively and engage customers effectively
• Excellent sales ability with a proven track record of meeting or exceeding sales targets
• Ability to multitask and manage multiple customer interactions simultaneously without compromising quality
• Problem-solving skills and the capacity to remain calm and professional under pressure
• Knowledge of energy products, renewable energy, or utility services is advantageous
• Ability to work flexible hours and adapt to shift schedules as required
• Strong work ethic with a commitment to delivering exceptional customer experiences

Work Location:

R.A.K. Ceramics (Phils.) Corporation

Diversion Road, Brgy. Sambag, Jaro, Iloilo City

Qualifications/Requirements:

• Must be willing to undergo training for 1 month in Quezon City.

Employee Benefits:

• Company-provided airfare (round-trip plane ticket)
• Free accommodation during the training period
• Meal allowance during training period
• Career growth and training opportunities