Customer Service Representative

Nais Corp.; Pasig; On-site; PHP 245,520 - 312,480; Full time

Benefits offered by this job

Paid Training

Paid Time Off

HMO

Opportunity for Career Growth

Job summary

A customer service firm in Pasig City is seeking professionals to manage incoming customer calls, address inquiries, and provide accurate information. The ideal candidate should be proficient in Microsoft Office, have excellent communication skills, and be flexible in working on weekends and holidays. Experience in a call center is preferred, along with strong problem-solving abilities.

Qualifications

• Proficient in Microsoft Office Products.
• Excellent verbal and written communication skills.
• Flexible to work weekends and holidays.

Responsibilities

• Effectively manage calls and customer interactions.
• Attend to inquiries through Live Chat and Support Inbox.
• Provide accurate information to customers.
• Achieve sales targets and handle complaints.

Skills

Proficient in Microsoft Office Products

Excellent verbal and written communication skills

Flexible and amenable to working weekends

Professional and customer service oriented

Proven time management skills

Strong attention to details

English language proficiency

Strong problem solving skills

Call centre experience

Job description

Overview

Target Start Date : 06 January 2025

Company : Naiscorp.

Location : Ortigas, Pasig City Metro Manila

Work Set Up : Onsite/Office Based

Why Work With Us?

• Paid Training
• Paid Time Off
• HMO
• Opportunity for Career Growth

Responsibilities

• Effectively manage large amounts of incoming calls
• Attend to customer’s inquiries through Live Chat Portal and Support Inbox
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas through upselling
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - escalate when required
• Manage the accuracy and validity of all electricity and gas applications to ensure the business requirements and needs are met by resolving discrepancies in incomplete applications and documents by performing and maintaining compliance through voice verifications
• Account Management
• Keep records of customer interactions, process customer accounts, file documents and ensure customer details are updated accurately.Provide first call resolution; working with appropriate internal resources, completing necessary follow-up, and ensuring closure of the inquiry
• Follow communication procedures, guidelines, and policies
• Liaise between the Sales Staff and internal teams
• Handle activities listed under Orion
• Achieve overall customer resolution, satisfaction, and First Call Resolution
• Perform Adhoc Tasks as needed by the campaign
• Perform Administrative tasks as needed

Qualifications

• Proficient in Microsoft Office Products
• Excellent verbal and written communication skills
• Flexible and amenable to working weekends, shifting schedules, and even on holidays
• Professional, enthusiastic, and customer service oriented
• Proven time management skills with the ability to multi-task
• Strong attention to details with a high level of accuracy
• English language proficiency
• Strong problem solving and people skills
• Call centre experience

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,