CSR Representative | Mass Hiring!

Miranda HR; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading HR services company in the Philippines seeks a Customer Service Representative to assist customers and resolve inquiries. This role requires at least 1 year of BPO experience and skills in communication, organization, and customer service. Candidates should have a High School Diploma and the ability to maintain a professional attitude towards customers. Collaborating effectively with team members to achieve satisfaction and operational goals is essential.

Qualifications

• At least 1 year BPO experience required.
• Must have strong communication and interpersonal skills.
• Experience in a call center environment is a plus.

Responsibilities

• Assist customers with inquiries and resolve issues promptly.
• Provide accurate information about products and services.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Collaborate with team members to achieve customer satisfaction.

Skills

Strong customer service skills

Excellent organizational skills

Strong communication skills

Interpersonal skills

Scheduling proficiency

Back office support

Call center experience

Education

High School Diploma or equivalent

Job description

Responsibilities

• Assist customers with inquiries and resolve issues promptly.
• Provide accurate information about products and services.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with team members to achieve customer satisfaction and operational goals.
• Collaborate with team members to enhance customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: atleast 1 year BPO experience
• Skills and Competencies: Strong customer service skills
• Skills and Competencies: Excellent organizational skills
• Skills and Competencies: Proficiency in scheduling and back office support
• Skills and Competencies: Experience in a call center environment is a plus
• Qualities and Traits: Strong communication and interpersonal skills