CSR - Pure Chat Support (Travel Account) - No BPO exp required

Olympuz-Edward Belacse Career Consultancy Services; Cavite City; Hybrid; PHP 167,400 - 446,400; Full time

Job summary

Olympuz-Edward Belacse Career Consultancy Services in Cavite is seeking CSR - Pure Chat Support (Travel Account) for a hybrid role that welcomes applicants with or without BPO experience. A high school diploma or higher is acceptable, and basic computer skills plus clear communication are required.

The position offers growth with competitive pay and a flexible setup that supports work-from-home options on selected accounts. Training and coaching are provided to help you succeed.

Qualifications

• At least high school diploma or equivalent per account requirements.
• Strong communication and interpersonal skills.
• Basic computer navigation and typing ability.
• Willing to undergo training and coaching.
• Open to fresh graduates and applicants with or without BPO experience.

Responsibilities

• Handle inbound and outbound customer inquiries professionally.
• Provide accurate information regarding products, services, and account concerns.
• Resolve customer issues while maintaining excellent service standards.
• Document customer interactions and updates in company systems.
• Assist customers through chat, email, and ticketing platforms.
• Investigate and resolve customer concerns efficiently.
• Maintain service-level agreements and response time targets.
• Ensure accurate documentation and case management.
• Perform data entry, record maintenance, and report generation.
• Process transactions and administrative requests accurately.
• Support internal teams with documentation and operational tasks.
• Maintain data integrity and confidentiality.

Skills

Good communication

Typing skills

Computer navigation

Willing to undergo training

Fresh graduates welcome

Education

High School Graduate or higher

Job description

CSR - Pure Chat Support (Travel Account) - No BPO exp required

Olympuz-Edward Belacse Career Consultancy Services

Hybrid - Cavite No Exp Required High/Senior High School Full-time

Chat

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Insurance Health & Wellness

Professional Development

Employee Assistance Program, Job Training

Work-Life Balance

Work from Home

• Highest Educational Attainment

Key Responsibilities

Voice / Customer Support Roles

• Handle inbound and outbound customer inquiries professionally.
• Provide accurate information regarding products, services, and account concerns.
• Resolve customer issues while maintaining excellent service standards.
• Document customer interactions and updates in company systems.

Non-Voice / Chat Support Roles

• Assist customers through chat, email, and ticketing platforms.
• Investigate and resolve customer concerns efficiently.
• Maintain service-level agreements and response time targets.
• Ensure accurate documentation and case management.

Back Office / Administrative Roles

• Perform data entry, record maintenance, and report generation.
• Process transactions and administrative requests accurately.
• Support internal teams with documentation and operational tasks.
• Maintain data integrity and confidentiality.

Qualifications

• At least High School Graduate, Senior High School Graduate, College Undergraduate, or College Graduate (depending on account requirements).
• Good communication and interpersonal skills.
• Basic computer navigation and typing skills.
• Willing to undergo training and coaching.
• Open to fresh graduates and applicants with or without BPO experience (depending on account availability).

Competitive Salary Packages: PHP 15,000 – PHP 40,000+ per month (depending on role, experience, account, and employer requirements)

Potential Benefits May Include:

• Performance Incentives
• Attendance Bonuses
• Night Differential Pay
• HMO & Medical Benefits
• Paid Training
• Government-Mandated Benefits
• Work-From-Home Setup (Selected Accounts)

Compensation, benefits, and role availability may vary depending on the hiring company and account requirements.

Why Apply?

Multiple openings nationwide

Opportunities for career growth and promotion

Flexible opportunities including onsite, hybrid, and WFH setups

Guidance throughout the application process

IMPORTANT REMINDER

CareerFlex PH DOES NOT ask for application fees, processing fees, training fees, or personal banking information during the recruitment process. Always verify official communication channels before sharing sensitive information.

Team Player Customer Service Back Office Support Technical Skills

Jay Catian HR Officer Olympuz-Edward Belacse Career Consultancy Services

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