Travel Call Center Agent (CSR) - Cebu City - Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 268,000 - 391,000; Full time

Benefits offered by this job

HMO Health Insurance

Job summary

TASQ Staffing Solutions is seeking a Travel Call Center Agent (CSR) to support customers from Cebu City onsite. The role focuses on handling inbound inquiries, assisting with travel bookings, and resolving issues with empathy.

The position requires strong verbal communication, accurate data entry, and the ability to provide detailed travel information. Onsite work setup in Cebu City with no fixed schedule shifts.

Qualifications

• At least 2 years experience of voice (Inbound, International Account)
• Excellent verbal communications skills
• Superior listen, written, data entry and typing skills

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat related to travel bookings, itinerary changes, cancellations, and other travel-related services.
• Provide detailed and accurate information about travel destinations, accommodations, transportation options, and travel packages.
• Assist customers in making reservations and bookings, ensuring all details are accurate and complete.
• Resolve customer issues and complaints with empathy and efficiency, escalating complex issues to higher-level support as needed.
• Maintain up-to-date knowledge of travel industry trends, regulations, and company policies to effectively assist customers.

Skills

Verbal communication

Listening

Typing

Data entry

Job description

Travel Call Center Agent (CSR) - Cebu City - Onsite

Job Openings Travel Call Center Agent (CSR) - Cebu City - Onsite

About the job Travel Call Center Agent (CSR) - Cebu City - Onsite

About the job: Customer Service Representative (CSR) | Cebu | Onsite

Work Setup: 100% Onsite (Cebu City)

Shift: No Fixed Schedule

Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat related to travel bookings, itinerary changes, cancellations, and other travel-related services.
• Provide detailed and accurate information about travel destinations, accommodations, transportation options, and travel packages.
• Assist customers in making reservations and bookings, ensuring all details are accurate and complete.
• Resolve customer issues and complaints with empathy and efficiency, escalating complex issues to higher-level support as needed.
• Maintain up-to-date knowledge of travel industry trends, regulations, and company policies to effectively assist customers.

Qualifications:

• At least 2 years experience of voice (Inbound, International Account)
• Excellent verbal communications skills
• Superior listen, written, data entry and typing skills

Upon regularization:
- 10 VL, 10 SL, 5 EL
- HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)