CSR Insurance - Virtual Hiring Process

StackPH; Pasig; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Competitive compensation package

Career growth opportunities

Professional and supportive work环境

Job summary

StackPH is hiring an Insurance Customer Service Representative to handle inquiries, explain policy options, and support clients with timely, accurate information. This role is full-time and onsite in Ortigas City, contributing to a high-service standard.

The ideal candidate brings at least 1 year in customer contact, at least 6 months in insurance, and strong verbal and written communication skills, with emphasis on documentation and achieving performance targets.

Qualifications

• Minimum of 1 year Customer Contact Experience (CCE); with at least 6 months of insurance experience (local or international account).
• Strong verbal and written communication skills.
• Amenable to working 100% onsite in Ortigas City.

Responsibilities

• Manage inbound and/or outbound customer interactions related to insurance accounts.
• Address inquiries regarding policies, claims, and coverage details.
• Ensure accurate documentation of customer interactions.
• Deliver excellent customer service while meeting performance targets.

Skills

CCE

Insurance experience

Verbal & written communication

On-site presence

Job description

We are seeking a qualified and customer-focused Insurance Customer Service Representative to join our team. The role involves handling customer inquiries, providing accurate information on insurance products and services, and ensuring a high level of client satisfaction.

Qualifications:

• Minimum of 1 year Customer Contact Experience (CCE); with At least 6 months of insurance experience (local or international account)
• Strong verbal and written communication skills
• Amenable to working 100% onsite in Ortigas City

Key Responsibilities:

• Manage inbound and/or outbound customer interactions related to insurance accounts
• Address inquiries regarding policies, claims, and coverage details
• Ensure accurate documentation of customer interactions
• Deliver excellent customer service while meeting performance targets

What We Offer:

• Competitive compensation package
• Opportunities for career growth and development
• Professional and supportive work environment