CSR - Hotel Booking Agent - Paid Training

IGO Digital High Technology Inc.; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Team environment

Job summary

IGO Digital High Technology Inc. is seeking a Hotel Reservations Customer Service Representative to assist guests with inquiries, bookings, and changes.

You will provide accurate hotel information and ensure smooth reservation experiences, working onsite in Metro Manila with a team of professionals in a supportive environment. The role requires strong English communication, a customer-focused mindset, and basic computer literacy.

Qualifications

• High School or Senior High School graduate (College preferred).
• Strong English communication required.
• Customer-focused and detail-oriented.

Responsibilities

• Handle reservation inquiries via phone, chat, or email
• Assist with booking, modification, and cancellation requests
• Provide accurate hotel details, pricing, and amenities
• Document interactions in the system
• Escalate complex cases to supervisors
• Maintain quality and satisfaction metrics

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer literacy

Education

High School diploma

College preferred

Job description

Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities

• Handle reservation inquiries via phone, chat, or email
• Assist with booking, modification, and cancellation requests
• Provide accurate hotel details, pricing, and amenities
• Document interactions in the system
• Escalate complex cases to supervisors
• Maintain quality and satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on hotel reservation systems and company processes

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer literacy
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay and incentives
• Career growth and skill-building opportunities
• Collaborative and supportive team environment