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GDV BUSINESS SERVICES CO.; Pasig; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO and other company benefits

Paid training

Competitive salary package

Career growth opportunities

Other account-specific incentives and

Job summary

GDV BUSINESS SERVICES CO. is seeking a Customer Service Representative to assist customers via phone, chat, email, or other channels, handling inquiries, concerns, and requests across assigned accounts.

The role emphasizes delivering accurate product information, resolving issues professionally, and maintaining clear written communication, with training provided and opportunities for career growth. Work arrangements are on-site with shifting schedules, including weekends and holidays if

Qualifications

• Open to applicants with or without BPO experience, depending on account requirements.
• Good communication skills in English
• Ability to navigate multiple systems while providing accurate information

Responsibilities

• Handle inbound and outbound customer calls
• Assist customers with inquiries, complaints, and account-related concerns
• Provide accurate information about products and services
• Resolve customer issues professionally and efficiently
• Document customer interactions and update account records
• Respond to customer inquiries through chat, email, or messaging platforms
• Process customer requests and update account information
• Maintain clear, professional, and timely written communication

Skills

English communication

Customer service

Multitasking

Education

High school or college graduate

Tools

Basic computer skills

Job description

About the role

As a Customer Service Representative, you will assist customers with their inquiries, concerns, and requests through phone calls, chat, email, or other communication channels, depending on the assigned account.

Key responsibilities

• Handle inbound and outbound customer calls
• Assist customers with inquiries, complaints, and account-related concerns
• Provide accurate information about products and services
• Resolve customer issues professionally and efficiently
• Document customer interactions and update account records
• Respond to customer inquiries through chat, email, or messaging platforms
• Process customer requests and update account information
• Maintain clear, professional, and timely written communication

About you

• Open to applicants with or without BPO experience, depending on account requirements
• High school, senior high school, undergraduate, or college graduate
• Good communication skills in English
• Basic computer skills and the ability to navigate multiple systems
• Willing to work on-site or follow the assigned work arrangement
• Willing to work in shifting schedules, including weekends and holidays, if required

Benefits

• HMO and other company benefits
• Paid training
• Competitive salary package
• Career growth opportunities
• Other account-specific incentives and allowances