CSR Healthcare account

Rise Social Inc.; Davao City; On-site; PHP 167,000 - 290,000; Full time

Job summary

Rise Social Inc. in the Philippines is seeking a Customer Service Representative for Healthcare to manage customer inquiries and provide accurate information about healthcare services.

You will handle complaints with professionalism and strive for effective solutions. You will assist customers in navigating healthcare plans and eligibility requirements, document interactions and feedback to improve service quality, and collaborate with healthcare professionals to ensure high levels of service

Qualifications

• Empathy-driven customer interactions across healthcare topics.
• Clear and patient communication with diverse customers.
• Ability to adapt to changing healthcare regulations.

Responsibilities

• Handle customer inquiries with empathy and understanding.
• Assist customers in navigating healthcare plans and eligibility requirements.
• Document interactions and feedback to improve service quality.
• Collaborate with healthcare professionals to ensure high levels of service delivery.

Skills

Empathy and understanding

Strong communication

Teamwork

Adaptability

Tools

Customer service software

Healthcare platforms

Job description

IT Services and IT Consulting Full Time Di-Angkop

Overview

Manage customer inquiries and provide accurate information regarding healthcare services.Handle complaints with professionalism and strive for effective solutions.

Assist customers in navigating healthcare plans and eligibility requirements.

Document customer interactions and feedback to improve service quality.Collaborate with healthcare professionals to ensure high levels of service delivery.DescriptionManage customer inquiries and provide accurate information regarding healthcare services.Handle complaints with professionalism and strive for effective solutions.

Assist customers in navigating healthcare plans and eligibility requirements.

Document customer interactions and feedback to improve service quality.Collaborate with healthcare professionals to ensure high levels of service delivery.

Requirements

Job Title: Customer Service Representative for HealthcareJob Function: Customer Service

Responsibilities and Duties: Excellent customer interaction skills with a focus on empathy and understanding.

Working Conditions: Fast-paced environment requiring adaptability to changing healthcare regulations.

Qualities and Traits: Strong communication skills with an ability to convey complex information clearly.

Qualities and Traits: Capability to work both independently and as part of a team to address customer needs.Qualities and Traits: Proficient in using customer service software and healthcare-related platforms.