CUSTOMER SUPPORT ASSOCIATE | UP TO 35K SALARY PACKAGE | OPEN FOR ALL

Top Alliance; Quezon City; On-site; PHP 355,000 - 426,000; Full time

Benefits offered by this job

Health Insurance

Training & Development

Performance incentives

Job summary

Top Alliance, based in Eastwood, Quezon City, Metro Manila, seeks a Customer Support Associate to join our front-line team. You will respond to inquiries via phone, email, chat, and other channels, providing accurate information and resolving concerns to maintain high satisfaction.

The role requires a high school diploma or equivalent, with preference for customer service or business administration experience.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong communication skills and ability to explain information clearly.
• Experience in customer service or call centre environments is desirable.
• Ability to multitask and handle multiple interactions simultaneously.
• Empathy and problem-solving mindset in dealing with customers.

Responsibilities

• Respond to customer enquiries via phone, email, chat, and other channels.
• Provide accurate product and service information and address concerns.
• Document interactions using CRM and track customer history.
• Troubleshoot issues and escalate when necessary to other departments or staff.
• Maintain high service quality, comply with policies, and seek process improvements.
• Collaborate with teammates and other departments to resolve issues promptly.
• Meet performance targets for response times, satisfaction, and call handling.

Education

High school diploma or equivalent

Tools

CRM systems

Job description

About the role

Top Alliance is seeking a dedicated and customer-focused Customer Support Associate to join our dynamic customer service team. This is a full-time position based in Eastwood, Quezon City, Metro Manila. In this role, you will be the frontline representative of our company, providing exceptional support to our customers and ensuring their needs are met with professionalism and efficiency. As a Customer Support Associate, you will play a vital part in maintaining customer satisfaction, building lasting relationships, and contributing to the overall success of our organisation.

Key responsibilities

• Respond to customer enquiries via phone, email, chat, and other communication channels in a timely and professional manner

• Provide accurate information about products and services to customers and address their concerns effectively

• Document and track customer interactions using our customer relationship management (CRM) system

• Troubleshoot customer issues and elevate complex problems to appropriate departments or senior staff when necessary

• Follow company policies and procedures to ensure compliance and maintain service quality standards

• Identify opportunities to improve customer satisfaction and contribute to process improvements

• Maintain a positive and empathetic approach whilst handling difficult customer situations

• Collaborate with team members and other departments to resolve customer issues efficiently

• Meet performance targets including response times, customer satisfaction ratings, and call handling metrics

What we’re looking for

• High school diploma or equivalent; additional qualifications in customer service or business administration are a plus

• Proven experience in a customer service or call centre environment, preferably in a support role

• Excellent verbal and written communication skills with the ability to explain complex information clearly

• Strong listening skills and the ability to empathise with customers and understand their needs

• Proficiency in basic computer skills and familiarity with CRM systems or similar tools

• Ability to multitask and manage multiple customer interactions simultaneously

• Problem-solving mindset with a focus on finding practical solutions

• Patience and resilience when dealing with challenging situations or demanding customers

• Flexibility to work in shifts and adapt to changing business needs

• Professional demeanour and commitment to maintaining high service standards

What we offer

At Top Alliance, we value our employees and are committed to creating a supportive and rewarding work environment. We offer a competitive salary package of up to 35,000 PHP, along with a range of benefits designed to support your wellbeing and career development. Our benefits include health insurance coverage, opportunities for professional training and skills development, performance incentives, and a positive workplace culture that encourages collaboration and growth. We believe in recognising the contributions of our team members and providing a career path for those who demonstrate commitment and excellence. Join us and be part of a company that genuinely cares about its employees.

About us

Top Alliance is a progressive company committed to delivering excellent customer service and innovative solutions to our clients. We pride ourselves on our customer-centric approach and our ability to build strong, lasting relationships with both customers and partners. Our team is composed of passionate professionals dedicated to excellence, integrity, and continuous improvement. We operate in a fast-paced environment where teamwork, communication, and a genuine desire to help others are valued. At Top Alliance, we believe that our employees are our greatest asset, and we invest in creating a workplace where everyone can thrive and contribute meaningfully to our mission.