CSR (Customer Service Representative)

eData Services US, L.L.C.; Taguig; Sur place; PHP 279 000 - 424 000; Plein temps

Résumé du poste

eData Services US, L.L.C. in Taguig, Philippines, is seeking a highly organized and customer-focused Administrative CSR to join our onsite team. You will support daily operations, manage files, and serve as the first line of contact for client inquiries.

The role covers file management, scheduling support, and cross-department coordination to keep production timelines on track. A Bachelor’s degree and CSR or client-facing experience are preferred, with competence in MS Office.

Qualifications

• Bachelor’s degree in any field (or equivalent combination of education and experience).
• Previous CSR or client-facing experience preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Strong organizational, scheduling, and detail-oriented skills.
• Excellent written and verbal communication.
• Ability to troubleshoot basic client issues and escalate when necessary.

Responsabilités

• Handle daily file administration, including secure downloading, routing, and transmission of production files.
• Act as first point of contact for basic client concerns via phone and email.
• Assist with scheduling and cross-department coordination to keep production timelines on track.

Connaissances

Customer service experience

Strong organizational skills

Excellent written and verbal коммуника

Attention to detail

Ability to escalate issues

Formation

Bachelor’s degree

Outils

MS Office

Description du poste

About The Role

We are seeking a highly organized and communicative professional to join our team onsite. In this role, you will be the backbone of our daily operations—ensuring seamless file management and providing excellent first-line support to our clients. If you thrive in a fast-paced office environment and have a knack for both administrative precision and customer service, we want you on our team.

Key Responsibilities

• File Management: Execute daily file administration tasks, including the secure downloading, routing, and transmittal of production files.
• Client Support: Act as the initial point of contact for basic client concerns and requests, providing timely, professional, and accurate resolutions via phone and email.
• Operational Support: Handle scheduling tasks and assist with cross-departmental coordination to keep production timelines on track.

Qualifications & Requirements

• Education: Bachelor’s degree in any field (or equivalent combination of education and experience).
• Experience: Previous experience in a Customer Service Representative (CSR) or client-facing role is highly preferred.
• Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable operating standard office and communication equipment.
• Core Competencies:
• Strong organizational and scheduling skills with high attention to detail.
• Excellent written and verbal communication abilities.
• Ability to troubleshoot basic client issues independently and **escalate** when necessary.