CSR (Customer Service) No Final Interview - 1 Day Virtual Hiring Process

Herb & Angel Motor Shop Corp.; Cebu City; On-site; PHP 299,590 - 358,849; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Opportunities for career growth

Job summary

A telecommunications service provider is seeking a Call Center Representative in Alabang to handle customer inquiries and provide support for telco services. Candidates will assist with billing, troubleshoot issues, and document interactions, all while meeting sales targets. The position offers a competitive salary of up to ₱29,500 monthly along with opportunities for career growth. Applicants with or without BPO experience are encouraged to apply, provided they have excellent communication skills.

Qualifications

• Excellent command of English, both written and verbal.
• Experience in customer service is a plus, but not mandatory.
• Flexibility to work on weekends and holidays.

Responsibilities

• Handle customer inquiries about mobile and internet services.
• Assist with billing concerns and account updates.
• Troubleshoot technical issues and service disruptions.
• Document customer interactions accurately.

Skills

Excellent communication skills

Strong customer service orientation

Problem-solving skills

Education

High school graduate or equivalent

Job description

Call Center Representative

Location: Alabang, Philippines

We are currently seeking highly motivated individuals to join our growing team as Call Center Representatives for our Telco Account. The successful candidates will be responsible for handling customer inquiries, providing information, and resolving issues in a professional and efficient manner.

Key Responsibilities

• Handle customer inquiries about mobile, internet, and telco services.
• Assist with billing concerns, payments, and account updates.
• Troubleshoot basic technical issues and service disruptions.
• Process plan upgrades, add-ons, and service modifications.
• Recommend telco products and solutions based on customer needs.
• Document interactions accurately in the system.
• Meet performance and sales targets when applicable.

Qualifications

• High school graduate or equivalent (college level or graduate).
• With or without prior BPO experience.
• Excellent communication skills, both verbal and written.
• Strong customer service orientation and problem-solving skills.
• Willing to work in Alabang.
• Amenable to shifting schedules, weekends, and holidays if required.

Compensation and Benefits

• Earn up to ₱29,500 monthly.
• Competitive salary and performance-based incentives.
• Opportunities for career growth and development.