Technical Support Representative

Verano Recruitment; Mabalacat; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

HMO coverage

Night differential

Paid training

Career growth opportunities

Onsite in Clark

Job summary

Verano Recruitment is hiring a Customer Service Representative for our Telco account in Clark. This onsite role offers a fast onboarding with a 1‑day hiring process and no final interview, backed by paid training and an HMO benefit.

You will handle inquiries, assist with billing and account issues, and strive for excellent customer satisfaction while documenting interactions and following guidelines.

Qualifications

• Good communication skills required.
• Open to candidates with or without BPO experience.

Responsibilities

• Handle customer inquiries related to telecommunications services and accounts.
• Assist customers with billing concerns, troubleshooting, and general account issues.
• Provide accurate information and effective solutions in a timely manner.
• Ensure excellent customer service and customer satisfaction.
• Document all customer interactions and updates.
• Follow company guidelines and service standards.

Skills

Communication skills

Education

High School Graduate

Job description

Job Description

Location: Clark (Onsite)
Salary: ₱20,000 – ₱25,000 per month (depending on experience)
Hiring Process: 100% Virtual Process
Key Highlight: No Final Interview | 1-Day Hiring Process

Job Overview

We are currently hiring Customer Service Representatives for our Telco Account in Clark. This role offers a fast and convenient hiring process designed for candidates who want to get hired quickly without the need for a final interview. Applicants only need to pass the assessment to receive a Job Offer.

Key Responsibilities

• Handle customer inquiries related to telecommunications services and accounts
• Assist customers with billing concerns, troubleshooting, and general account issues
• Provide accurate information and effective solutions in a timely manner
• Ensure excellent customer service and customer satisfaction
• Properly document all customer interactions and updates
• Follow company guidelines and service standards

Qualifications

• High School Graduate (Old Curriculum) / Senior High School Graduate
• Good communication skills
• Open to candidates with or without BPO experience
• Willing to work onsite in Clark
• Willing to work on shifting schedules

Benefits

• Salary package of ₱20,000 – ₱25,000 depending on experience
• 100% Virtual Hiring Process
• No Final Interview required
• 1-Day Hiring Process (Assessment to Job Offer)
• Paid Training
• HMO coverage
• Night Differential
• Career growth opportunities
• Supportive and professional work environment